Customer service

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Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (Wikipedia.org)






Conferences related to Customer service

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ICC 2021 - IEEE International Conference on Communications

IEEE ICC is one of the two flagship IEEE conferences in the field of communications; Montreal is to host this conference in 2021. Each annual IEEE ICC conference typically attracts approximately 1,500-2,000 attendees, and will present over 1,000 research works over its duration. As well as being an opportunity to share pioneering research ideas and developments, the conference is also an excellent networking and publicity event, giving the opportunity for businesses and clients to link together, and presenting the scope for companies to publicize themselves and their products among the leaders of communications industries from all over the world.


2020 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

All topics related to engineering and technology management, including applicable analytical methods and economical/social/human issues to be considered in making engineering decisions.


2020 IEEE Power & Energy Society General Meeting (PESGM)

The Annual IEEE PES General Meeting will bring together over 2900 attendees for technical sessions, administrative sessions, super sessions, poster sessions, student programs, awards ceremonies, committee meetings, tutorials and more


2020 Optical Fiber Communications Conference and Exhibition (OFC)

The Optical Fiber Communication Conference and Exhibition (OFC) is the largest global conference and exhibition for optical communications and networking professionals. For over 40 years, OFC has drawn attendees from all corners of the globe to meet and greet, teach and learn, make connections and move business forward.OFC attracts the biggest names in the field, offers key networking and partnering opportunities, and provides insights and inspiration on the major trends and technology advances affecting the industry. From technical presentations to the latest market trends and predictions, OFC is a one-stop-shop.


GLOBECOM 2020 - 2020 IEEE Global Communications Conference

IEEE Global Communications Conference (GLOBECOM) is one of the IEEE Communications Society’s two flagship conferences dedicated to driving innovation in nearly every aspect of communications. Each year, more than 2,900 scientific researchers and their management submit proposals for program sessions to be held at the annual conference. After extensive peer review, the best of the proposals are selected for the conference program, which includes technical papers, tutorials, workshops and industry sessions designed specifically to advance technologies, systems and infrastructure that are continuing to reshape the world and provide all users with access to an unprecedented spectrum of high-speed, seamless and cost-effective global telecommunications services.


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Periodicals related to Customer service

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Automatic Control, IEEE Transactions on

The theory, design and application of Control Systems. It shall encompass components, and the integration of these components, as are necessary for the construction of such systems. The word `systems' as used herein shall be interpreted to include physical, biological, organizational and other entities and combinations thereof, which can be represented through a mathematical symbolism. The Field of Interest: shall ...


Communications Magazine, IEEE

IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...


Communications, IEEE Transactions on

Telephone, telegraphy, facsimile, and point-to-point television, by electromagnetic propagation, including radio; wire; aerial, underground, coaxial, and submarine cables; waveguides, communication satellites, and lasers; in marine, aeronautical, space and fixed station services; repeaters, radio relaying, signal storage, and regeneration; telecommunication error detection and correction; multiplexing and carrier techniques; communication switching systems; data communications; and communication theory. In addition to the above, ...


Computer

Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.


Computers, IEEE Transactions on

Design and analysis of algorithms, computer systems, and digital networks; methods for specifying, measuring, and modeling the performance of computers and computer systems; design of computer components, such as arithmetic units, data storage devices, and interface devices; design of reliable and testable digital devices and systems; computer networks and distributed computer systems; new computer organizations and architectures; applications of VLSI ...


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Most published Xplore authors for Customer service

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Xplore Articles related to Customer service

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Computer-assisted applications (telephone systems)

IEEE Communications Magazine, 1992

Capabilities of computer-to-telephone system linkages are discussed. The intelligent answering, coordinated voice/data transfer, preview dialing, and predictive dialing features of computer-assisted telephone systems are described. The CallPath Services Architecture, which provides an application program interface that masks out the differences between telephone systems, is also discussed.<<ETX>>


Distribution system reliability and reconfiguration software tools

2001 IEEE/PES Transmission and Distribution Conference and Exposition. Developing New Perspectives (Cat. No.01CH37294), 2001

None


Technical challenges to a decentralized phone system

IEEE Spectrum, 1990

Changes that followed in the wake of the divestiture of AT&T are examined. One of these is the growth of new services, particularly ISDN and Switching System No.7 (SS7) services. Another is that setting standards has become a public and global, rather than strictly AT&T-determined, process. Waiting for standards is slowing innovations in the networks, because major equipment vendors to ...


Foundations of Intrusion Tolerant Systems

Foundations of Intrusion Tolerant Systems, 2003 [Organically Assured and Survivable Information Systems], 2003

None


Cost saving benefits of wood structure maintenance [for power overhead lines]

Proceedings of ESMO'95 - 1995 IEEE 7th International Conference on Transmission and Distribution Construction, Operation and Live-Line Maintenance, 1995

For most electric utilities, the wood pole plant is one of its largest assets. The average life expectancy for a wood pole varies in different parts of the US from 30 to 40 years. However, an effective maintenance program can extend the average pole life by 10 or 20 or more years. Tremendous cost savings are realized through pole life ...


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Educational Resources on Customer service

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IEEE-USA E-Books

  • Computer-assisted applications (telephone systems)

    Capabilities of computer-to-telephone system linkages are discussed. The intelligent answering, coordinated voice/data transfer, preview dialing, and predictive dialing features of computer-assisted telephone systems are described. The CallPath Services Architecture, which provides an application program interface that masks out the differences between telephone systems, is also discussed.<<ETX>>

  • Distribution system reliability and reconfiguration software tools

    None

  • Technical challenges to a decentralized phone system

    Changes that followed in the wake of the divestiture of AT&T are examined. One of these is the growth of new services, particularly ISDN and Switching System No.7 (SS7) services. Another is that setting standards has become a public and global, rather than strictly AT&T-determined, process. Waiting for standards is slowing innovations in the networks, because major equipment vendors to not want to take risks in developing new features, functions, and capabilities before standards are decided on. Service gains and lags in the new environment are discussed.<<ETX>>

  • Foundations of Intrusion Tolerant Systems

    None

  • Cost saving benefits of wood structure maintenance [for power overhead lines]

    For most electric utilities, the wood pole plant is one of its largest assets. The average life expectancy for a wood pole varies in different parts of the US from 30 to 40 years. However, an effective maintenance program can extend the average pole life by 10 or 20 or more years. Tremendous cost savings are realized through pole life extension, improved reliability, reduced outages and better management decisions based on data collection. This paper emphasizes the economic benefits of a comprehensive wood structure maintenance program. Accurate inspection and data acquisition, effective supplemental preservatives and dependable restoration systems provide the tools for more efficient management of the wood pole plant yielding tremendous economic benefits. Lowering operating costs, while maintaining a satisfactory customer service, is an important key for today's successful utilities.

  • Electromechanical fuse for storm damage mitigation and outage reduction on distribution line customer service drops

    Events such as hurricanes, severe icing events, and tornados clearly show that a significant number of customer outages are related to the interruption of power on the service end of the delivery system (i.e., at the customer's place of business or residence). Experience shows that these extreme events typically cause outages that are the result of impacting trees and branches on the service side support wires. An electromechanical protective overload device has been developed that can be installed in line with the service drop support wire to limit the maximum tension that can be exerted on the service installation on the customers place of business or residence. This device acts as a mechanical fuse that allows the connection to be severed (i.e., both mechanically and electrically) on the transformer side before tensions increase far enough to cause any damage on the dwelling.

  • Estimating the value of reliability for residential customers

    In recent years, increasing attention has been paid to customer costs of power outages. This paper estimates residential costs of outages using both the direct cost method and the contingent valuation method. Three cost perspectives are used: cost per outage incident; cost per hour; and cost per kW.h lost. Regression modeling is used to explain outage costs as a function of outage length, time of day and season.

  • The Impact of Mobile Technology on Business Processes Results from 5 Case Studies

    Implementation of mobile-integrated business processes within corporate IT- systems is a major and still increasing issue. Although the usage of mobile technologies for IT management and improvement of business processes is far behind expectations, still little research has been done in analyzing critical success factors for mobile technology acceptance and usage when replacing a former paper-based process within the IT-service domain. In this contribution we identify major business metrics which are influenced by mobile tool integration into mobile business processes. Therefore a mobile workforce solution for IT-service technicians has been implemented and usability tested. The deployment of the mobile workforce solution has been investigated in two industrial case studies in two different companies. Additionally mobile tool deployment of different systems in three technical customer service companies has been investigated through exploratory case study research. The results show that (a) same archetypical business process metrics are affected after mobile tool deployment and (b) user involvement in business process reengineering and tool development fosters tool acceptance and usage.

  • An Integrated Service Management Platform Based on On-Line Charging

    The integration management of different service platforms is one of the key points that the telecom operators should consider in their periods of lean operation because it supplies a solution to improve their service supplying ability, to realize the optimal use of every kinds of resource and to improve the quality of customer service. But itpsilas not easy because the operation environment is complex and too many factors need to be considered. This paper presents a model of platform based on on-line charging to realize the real time integrated management of services with respect to the benefits of different partner such as network operator, service provider, content provider, platform operator and customers. By this model, the following problems are solved: the integration of CP/SP management, the integrated management of product and their life circle, the integrated management of customer information. Furthermore, it makes it feasible for prepaid customers to use different types of services, and also realizes the services convergence and charging convergence within one session, at the same time, it makes it possible for the customers to use services seamlessly in the roaming status.

  • Integrating research and promotion

    Growth comes from research and promotion. Companies stagnate without brilliant inventions and effective promotions. Research and promotion are everyone's business. Although certain individuals may be formally assigned to research and promotion, these functions depend on a constant flow of new ideas from the sales force, customers, suppliers and production staff. They require a constant stream of data and direction from many sources inside and outside the company. Every employee is responsible for and can contribute to research and promotion in some way.



Standards related to Customer service

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IEEE Draft Standard for Local and Metropolitan Area Networks ラ Virtual Bridged Local Area Network ラ Amendment: Provider Bridging - Remote Customer Service Interfaces

This standard allows a service-tagged (S-tagged) service interface connecting two independently administered Provider Bridged Networks to be used to handle traffic (identified by a single service virtual local area network (S-VLAN) identifier) for a given customer port attached to one provider backbone network (PBN) as if the customer were directly attached to the other PBN using a Port-based or customer ...


IEEE Guide for Animal Deterrents for Electric Power Supply Substations


IEEE Recommended Practice for the Design of DC Auxiliary Power Systems for Generating Systems

This recommended practice provides guidance for the design of the dc auxiliary power systems for nuclear and non-nuclear power generating stations. The components of the dc auxiliary power system addressed by this recommended practice include lead-acid storage batteries, static battery chargers, and distribution equipment. Guidance for selecting the quantity and types of equipment, the equipment ratings, interconnections, instrumentation, control, and ...


IEEE Standard for Automatic Meter Reading via Telephone - Network to Utility Controller

Produce a standard interface between the utility controller and the switched telephone network.


IEEE Standard for Broadband over Power Line Networks: Medium Access Control and Physical Layer Specifications

The project defines a standard for high-speed (>100 Mbps at the physical layer) communication devices via electric power lines, so-called broadband over power line (BPL) devices. This standard uses transmission frequencies below 100 MHz. It is usable by all classes of BPL devices, including BPL devices used for the first-mile/last-mile connection (<1500 m to the premise) to broadband services as ...


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