Conferences related to Customer Relationship Management

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2020 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

All topics related to engineering and technology management, including applicable analytical methods and economical/social/human issues to be considered in making engineering decisions.


2020 IEEE/ACM 42nd International Conference on Software Engineering (ICSE)

ICSE is the premier forum for researchers to present and discuss the most recent innovations,trends, outcomes, experiences, and challenges in the field of software engineering. The scopeis broad and includes all original and unpublished results of empirical, conceptual, experimental,and theoretical software engineering research.


2019 14th Annual Conference System of Systems Engineering (SoSE)

IEEE System, Man, and Cybernetics Society and IEEE Reliability Society announce the 14th International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, aeronautics, energy, environment, healthcare, and transportation. The conference theme is “Internet of Things as System of Systems”. Papers on theories, methodologies, and applications of System of Systems Engineering in science, technology, industry, and education are welcome.

  • 2018 13th Annual Conference on System of Systems Engineering (SoSE)

    SoSE is the main conference on Systems of Systems, defined as complex systems created by the systematic and dynamic assembly of various interacting sub-systems. The 2018 conference theme is “Systems of systems Management and Control: Frontiers between cyber, physical, and social systems”.

  • 2017 12th System of Systems Engineering Conference (SoSE)

    Internet of Things as System of Systems

  • 2016 11th System of Systems Engineering Conference (SoSE)

    IEEE System, Man, and Cybernetics Society and IEEE Reliability Society announce the Eleventhth International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, maritime, energy, environment, healthcare, and transportation. The conference theme is "SoSE and Cyber Physical Systems (CPS), from academia to application and back" We welcome papers on theories, methodologies, and applications of SoSE and CPS in science, technology, industry, and education. Particularly those that deal with the interaction between research institutes, industry, funding and policy makers. What can we do to stimulate both knowledge creation and economic value? Papers should be five to six pages in length, in standard two-column IEEE Conference Proceedings format.

  • 2015 10th System of Systems Engineering Conference (SoSE)

    IEEE System, Man, and Cybernetics Society and IEEE Reliability Society announce the Sixth International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, aeronautics, energy, environment, healthcare, and transportation. The conference theme is “SoSE Controls, Modeling, and Simulation” three areas of significant investment within the public and private sectors as well as being significant initiatives areas of IEEE. Papers on theories, methodologies, and applications of System of Systems Engineering in science, technology, industry, and education are welcome.

  • 2014 9th International Conference on System of Systems Engineering (SOSE)

    Sociotechnical Aspects of SoSE; The Nexus between Complex Systems Concepts and SoSE; SoSE Application Domains and Case Studies; Open Cloud Computing; SoSE Approaches, Tools, Methods and Processes; SoSE modelling, simulation & and analysis; Entrepreneurship.

  • 2013 8th International Conference on System of Systems Engineering (SoSE)

    IEEE System, Man, and Cybernetics Society and IEEE Reliability Society announce the 8th International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, aeronautics, energy, environment, healthcare, and transportation. The conference theme is

  • 2012 7th International Conference on System of Systems Engineering (SoSE)

    The conference theme is SoSE in cooperative and competitive distributed decision making in complex dynamic systems , focusing on SoSE control and simulation methodologies to support decisions in different application fields, among others transport, energy, industrial and environmental risk management. Papers on theories, methodologies, and applications of System of Systems Engineering in science, technology, industry, and education are welcome.

  • 2011 6th International Conference on System of Systems Engineering (SoSE)

    the Sixth International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, aeronautics, energy, environment, healthcare, and transportation. The conference theme is SoSE in Cloud Computing, Smart Grid, and Cyber Security, three areas of significant investment within the public and private sectors as well

  • 2010 5th International Conference on System of Systems Engineering (SoSE)

    The 5th International Conference on System of Systems Engineering (SoSE) covers engineering fields such as control, computing, communication, information technology and the applications to manufacturing, defense, national and homeland security, aerospace, aeronautics, energy, environment, transport.

  • 2009 IEEE International Conference on System of Systems Engineering (SoSE)

    SYSTEM OF SYSTEMS, ARCHITECHTURE, MODLEING, SIMULATION, EMERGENCE, ENGINEERING, CONTROL, APPLICATION IN DEFENSE, ENERGY, SECURITY, SPACE, AERONAUTICS, MANUFACTURING, EARTH OBSERVATION, WATER RESOURCES, ETC.

  • 2008 IEEE International Conference on System of Systems Engineering (SoSE)

    Various concepts and fundamental theories and applications of system of systems and SoS Engineering will be discussed in this meeting. This is the 3rd of its sereis.

  • 2007 IEEE International Conference on System of Systems Engineering (SoSE)

  • 2006 IEEE/SMC International Conference on System of Systems Engineering (SoSE)


2019 IEEE 17th International Conference on Industrial Informatics (INDIN)

Industrial information technologies


2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM)

Management of information and communication technology focusing on research, development, integration, standards, service provisioning, and user communities.


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Periodicals related to Customer Relationship Management

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Communications Magazine, IEEE

IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...


Computer

Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.


Computer Graphics and Applications, IEEE

IEEE Computer Graphics and Applications (CG&A) bridges the theory and practice of computer graphics. From specific algorithms to full system implementations, CG&A offers a strong combination of peer-reviewed feature articles and refereed departments, including news and product announcements. Special Applications sidebars relate research stories to commercial development. Cover stories focus on creative applications of the technology by an artist or ...


Energy Conversion, IEEE Transaction on

Research, development, design, application, construction, installation, and operation of electric power generating facilities (along with their conventional, nuclear, or renewable sources) for the safe, reliable, and economic generation of electrical energy for general industrial, commercial, public, and domestic consumption, and electromechanical energy conversion for the use of electrical energy


Engineering Management, IEEE Transactions on

Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.


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Most published Xplore authors for Customer Relationship Management

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Xplore Articles related to Customer Relationship Management

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Research on the customer relationship management of real estate enterprise

2010 IEEE 2nd Symposium on Web Society, 2010

Focusing on customer relationship management model of the real estate enterprise in China, this paper studies the e-commerce. The purpose of customer relationship management is to extend the management, and improve the competition capability of the enterprises. The paper discusses the foreground of the real estate enterprise and the course of developing the information technology. It analyzed the contents and ...


The Customer Relationship Management Model Based on Optimal Control

2010 International Conference on Challenges in Environmental Science and Computer Engineering, 2010

According to the characteristics of customer relationship management, we build the optimal control model of customer relationship management using the optimal control theory. Through the model we can get some useful managerial insights into the customer relationship management about the optimal new customer acquisition and existing customer retention strategy.


The Application Research of Web 2.0 in Customer Relationship Management

2010 International Conference on E-Business and E-Government, 2010

Web 2.0 is the general designation of a kind of interactive Internet application, the main characteristic of Web 2.0 relative to Web 1.0 is that more attention paid to the interaction with the customer. The important content of Customer Relationship Management is the interaction between the corporation and the customer, so most technology and application of Web 2.0 can be ...


The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services

2010 International Conference on e-Education, e-Business, e-Management and e-Learning, 2010

Electronic Customer relationship management performance E-CRM is a comprehensive business and marketing strategy that integrates people, process, technology and all business activities for attracting and retaining customers. The keen competitive in the communication and mobile phone service market place and the increasing numbers of mobile phone users all over the world has influence the researchers to investigate ease of use ...


The Value Model of Customer Relationship Management Based on Rough Set and Fuzzy Theory

2009 First International Workshop on Database Technology and Applications, 2009

The paper gives a new value model based on rough set and fuzzy theory to value the companies' customer relationship management. Because the number of customer relationship management' indices is too many and the calculation is very complex, this paper uses rough set to play down the complication. Because of the subjective effect of value people, the fuzzy theory is ...


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Educational Resources on Customer Relationship Management

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IEEE.tv Videos

The Convergence of OT and IT, the Next Digital Wave - 2018 IEEE Industry Summit on the Future of Computing
Nebbiolo Technologies Pitch: Fog Tank - Fog World Congress
Jing Zhang from Cisco at WIE ILC 2016
Grounding for Hybrid Vehicles
EDOC 2010 - Sylvain Halle - Best Paper Presentation
Soar! Claiming Your Power and Getting What You REALLY Want - Seeta Hariharan keynote from IEEE WIE Forum USA East 2017
Humility and Leadership: Can they go hand in hand? - Roshan Roeder at IEEE WIE Forum USA East 2017
Robotics History: Narratives and Networks Oral Histories: Bruno Siciliano
IEEE N3XT @ SXSW 2016: Chris Campbell, ReviewTrackers
The Hertzsprung-Russell Diagram: Introduction to Fuzzy Logic
Robotics History: Narratives and Networks Oral Histories: Max Mintz
Robotics History: Narratives and Networks Oral Histories: Robert Riener
IEEE Risk Management and Professional Liability Program
IMS 2015: Maxwells Legacy: The Heart and Soul of the EM Discipline
Raj Tiwari: Distinguished Experts Panel - TTM 2018
Operator Keynote: Jong Kwan Park - B5GS 2019
Radiated Performance Assessment of Wireless Communications Devices - An Operator's Perspective
Michael Condry: Technology and Engineering Management Society - Studio Tech Talks: Sections Congress 2017
Robotics History: Narratives and Networks Oral Histories: Sara Kiesler
Laura Specker Sullivan: Neuroscience & Brain Panel - Forecasting the Future by Looking at the Past - TTM 2018

IEEE-USA E-Books

  • Research on the customer relationship management of real estate enterprise

    Focusing on customer relationship management model of the real estate enterprise in China, this paper studies the e-commerce. The purpose of customer relationship management is to extend the management, and improve the competition capability of the enterprises. The paper discusses the foreground of the real estate enterprise and the course of developing the information technology. It analyzed the contents and essentiality of the customer relationship management. There are so many difficulties and risks in the course of customer relationship management implementation, so the paper finally established a new customer relationship management model and method of the real estate enterprise in China, which try to provide a basis for further study.

  • The Customer Relationship Management Model Based on Optimal Control

    According to the characteristics of customer relationship management, we build the optimal control model of customer relationship management using the optimal control theory. Through the model we can get some useful managerial insights into the customer relationship management about the optimal new customer acquisition and existing customer retention strategy.

  • The Application Research of Web 2.0 in Customer Relationship Management

    Web 2.0 is the general designation of a kind of interactive Internet application, the main characteristic of Web 2.0 relative to Web 1.0 is that more attention paid to the interaction with the customer. The important content of Customer Relationship Management is the interaction between the corporation and the customer, so most technology and application of Web 2.0 can be used in Customer Relationship Management. This paper discussed how to apply the popular Web 2.0 applications in the process of Customer Relationship Management to improve the function and the efficiency of Customer Relationship Management.

  • The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services

    Electronic Customer relationship management performance E-CRM is a comprehensive business and marketing strategy that integrates people, process, technology and all business activities for attracting and retaining customers. The keen competitive in the communication and mobile phone service market place and the increasing numbers of mobile phone users all over the world has influence the researchers to investigate ease of use and e- service quality as antecedents of electronic customer relationship management performance in mobile phone services industry. 488 questionnaires have returned and analyzed. The analysis shown that e-service quality, and ease of use was positively significant towards E-CRM performance. This paper makes a theoretical and methodological contribution and suggestion for the managers in improving their E-CRM performance in mobile phone service industry.

  • The Value Model of Customer Relationship Management Based on Rough Set and Fuzzy Theory

    The paper gives a new value model based on rough set and fuzzy theory to value the companies' customer relationship management. Because the number of customer relationship management' indices is too many and the calculation is very complex, this paper uses rough set to play down the complication. Because of the subjective effect of value people, the fuzzy theory is used to improve the objectivity. In the last, the paper used the of eight telecom companies' data to test the model. The experimental results show that the new model has better precision and it proved that the new model is a better method.

  • Notice of Retraction<br>Study on Networked Manufacturing Customer Relationship Management System

    This paper describes networked manufacturing and customer relationship management, and points out that networked manufacturing customer relationship management system (NMCRM) has three functional characteristics of customization, integration and statistics. It puts forward functional structure of the system and designs its subsystems of sale exposition, service management, customer management, function management and information integration management. The authors consider that distributed object technology is an effective means of meeting functional requirements of customization, integration and statistics, and of completing system plan of NMCRM, and initiate the NMCRM technical support system of six layers and two wings.

  • A Dynamic Information Sending Model and the Optimization Algorithm for Customer Relationship Management

    A dynamic discount information sending problem and its bi-level programming model for customer relationship management were presented in this paper. The intelligent algorithms were proposed to optimize the model. The simulated annealing algorithm (SA) was applied to optimize the brand information sending policy in up-level. The customerspsila purchase behaviors were simulated by cellular automata (CA). The SA used three neighborhoods to expand the search region on the basis of binary-coding. The state of cellular was affected by the neighbor state, the frequency of purchase, the interval of purchase and the message sending policy of the cellular. An experiment was used to testify the validity of the algorithms to the bi-level optimization model for customer relationship management, and some significative conclusions were gotten in this example.

  • PCA-SVM-Based Comprehensive Evaluation for Customer Relationship Management System of Power Supply Enterprise

    In view of a customer relationship management system in the practical application of the power supply enterprises , this paper design a comprehensive evaluation indicator system. Adopting principal component analysis method to simplify the indicator system. A evaluation model of customer relationship management system based on support vector machine was presented. Using the idea of decision binary tree, then makes the cut date to be the input information of classifier, and establish multi-classification model. The simulation result shows that the model has better accuracy of the classification.

  • Web Based Application Customer Relationship Management for Helping Sales Analysis on Bike Manufacturer

    Using the manual method makes the salespersons' productivity inefficient and late in delivering their report, besides that they cannot manage their loyal customers. This problem is in contradiction with Customer Relationship Management (CRM) concept. With that analysis, a company needs to have CRM to manage its customer relationship and get the right information of its customers so it can manage its loyal customers and help its customers to get the best sales. This application helps the company to monitor its customers in real time and help its customers to analyze the best-selling product on its shop. This application used Pareto's Law, made with Laravel Framework, and incorporated Google Maps and Google API Calendar. The results show that this application can run smoothly and have good user interface. This application can help customers in shopping and help the company manage its customers.

  • Positive impact of Customer Relationship Management (CRM) implementation to improving the services of animal polyclinics customers

    Customer loyalty within the service organization is critical, so transactional data and interactions between customers and organizations must be well managed in Customer Relationship Management (CRM) to create an ideal relationship value. Animal clinics need to use CRM to establish good relationships with their customers, animal owners. This study aims to determine the positive impact of CRM applications on animal polyclinics. CRM was built by involving five actors: the general public, animal owners, veterinarians, polyclinic leaders, and officers. Business process reengineering was done for several new services as a company's appreciation of customers. While other processes still follow the existing business process. CRM was implemented by using a website that has various facilities that can be used by customers and polyclinics to more easily interact, and SMS (sort message service) service from polyclinics as a media attention of customers. The applied CRM application can reduce service waiting time by 82% and add services by 50%.


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