Conferences related to Customer Relationship Management

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2019 IEEE 17th International Conference on Industrial Informatics (INDIN)

Industrial information technologies


2019 IEEE/ACM 41st International Conference on Software Engineering (ICSE)

ICSE is the premier forum for researchers to present and discuss the most recent innovations, trends, outcomes, experiences, and challenges in the field of software engineering. The scope is broad and includes all original and unpublished results of empirical, conceptual, experimental, and theoretical software engineering research.


2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM)

Management of information and communication technology focusing on research, development, integration, standards, service provisioning, and user communities.


2018 31st International Conference on VLSI Design and 2018 17th International Conference on Embedded Systems (VLSID)

This conference is a forum for researchers and designers to present and discuss various aspects of VLSI design, EDA, embedded systems, and enabling technologies. The program will consist of regular paper sessions, special sessions, embedded tutorials, panel discussions, design contest, industrial exhibits and tutorials. This is the premier conference/exhibition in this area in India, attracting designers, EDA professionals, and EDA tool users. The program committee for the conference has a significant representation from the EDA research community and a large fraction of the papers published in this conference are EDA-related


2018 IEEE 22nd International Conference on ComputerSupported Cooperative Work in Design (CSCWD)

Collaboration technologies and applications to the design of processes, products, systems, and services in industries and societies. Application domains include aerospace, automotive, manufacturing, construction, logistics, transportation, power and energy, healthcare, infrastructure, administration, social networks, and entertainment.


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Periodicals related to Customer Relationship Management

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Communications Magazine, IEEE

IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...


Computer

Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.


Computer Graphics and Applications, IEEE

IEEE Computer Graphics and Applications (CG&A) bridges the theory and practice of computer graphics. From specific algorithms to full system implementations, CG&A offers a strong combination of peer-reviewed feature articles and refereed departments, including news and product announcements. Special Applications sidebars relate research stories to commercial development. Cover stories focus on creative applications of the technology by an artist or ...


Energy Conversion, IEEE Transaction on

Research, development, design, application, construction, installation, and operation of electric power generating facilities (along with their conventional, nuclear, or renewable sources) for the safe, reliable, and economic generation of electrical energy for general industrial, commercial, public, and domestic consumption, and electromechanical energy conversion for the use of electrical energy


Engineering Management, IEEE Transactions on

Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.


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Most published Xplore authors for Customer Relationship Management

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Xplore Articles related to Customer Relationship Management

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Research on the customer relationship management of real estate enterprise

2010 IEEE 2nd Symposium on Web Society, 2010

Focusing on customer relationship management model of the real estate enterprise in China, this paper studies the e-commerce. The purpose of customer relationship management is to extend the management, and improve the competition capability of the enterprises. The paper discusses the foreground of the real estate enterprise and the course of developing the information technology. It analyzed the contents and ...


The Customer Relationship Management Model Based on Optimal Control

2010 International Conference on Challenges in Environmental Science and Computer Engineering, 2010

According to the characteristics of customer relationship management, we build the optimal control model of customer relationship management using the optimal control theory. Through the model we can get some useful managerial insights into the customer relationship management about the optimal new customer acquisition and existing customer retention strategy.


The Application Research of Web 2.0 in Customer Relationship Management

2010 International Conference on E-Business and E-Government, 2010

Web 2.0 is the general designation of a kind of interactive Internet application, the main characteristic of Web 2.0 relative to Web 1.0 is that more attention paid to the interaction with the customer. The important content of Customer Relationship Management is the interaction between the corporation and the customer, so most technology and application of Web 2.0 can be ...


The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services

2010 International Conference on e-Education, e-Business, e-Management and e-Learning, 2010

Electronic Customer relationship management performance E-CRM is a comprehensive business and marketing strategy that integrates people, process, technology and all business activities for attracting and retaining customers. The keen competitive in the communication and mobile phone service market place and the increasing numbers of mobile phone users all over the world has influence the researchers to investigate ease of use ...


The Value Model of Customer Relationship Management Based on Rough Set and Fuzzy Theory

2009 First International Workshop on Database Technology and Applications, 2009

The paper gives a new value model based on rough set and fuzzy theory to value the companies' customer relationship management. Because the number of customer relationship management' indices is too many and the calculation is very complex, this paper uses rough set to play down the complication. Because of the subjective effect of value people, the fuzzy theory is ...


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Educational Resources on Customer Relationship Management

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IEEE-USA E-Books

  • Research on the customer relationship management of real estate enterprise

    Focusing on customer relationship management model of the real estate enterprise in China, this paper studies the e-commerce. The purpose of customer relationship management is to extend the management, and improve the competition capability of the enterprises. The paper discusses the foreground of the real estate enterprise and the course of developing the information technology. It analyzed the contents and essentiality of the customer relationship management. There are so many difficulties and risks in the course of customer relationship management implementation, so the paper finally established a new customer relationship management model and method of the real estate enterprise in China, which try to provide a basis for further study.

  • The Customer Relationship Management Model Based on Optimal Control

    According to the characteristics of customer relationship management, we build the optimal control model of customer relationship management using the optimal control theory. Through the model we can get some useful managerial insights into the customer relationship management about the optimal new customer acquisition and existing customer retention strategy.

  • The Application Research of Web 2.0 in Customer Relationship Management

    Web 2.0 is the general designation of a kind of interactive Internet application, the main characteristic of Web 2.0 relative to Web 1.0 is that more attention paid to the interaction with the customer. The important content of Customer Relationship Management is the interaction between the corporation and the customer, so most technology and application of Web 2.0 can be used in Customer Relationship Management. This paper discussed how to apply the popular Web 2.0 applications in the process of Customer Relationship Management to improve the function and the efficiency of Customer Relationship Management.

  • The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services

    Electronic Customer relationship management performance E-CRM is a comprehensive business and marketing strategy that integrates people, process, technology and all business activities for attracting and retaining customers. The keen competitive in the communication and mobile phone service market place and the increasing numbers of mobile phone users all over the world has influence the researchers to investigate ease of use and e- service quality as antecedents of electronic customer relationship management performance in mobile phone services industry. 488 questionnaires have returned and analyzed. The analysis shown that e-service quality, and ease of use was positively significant towards E-CRM performance. This paper makes a theoretical and methodological contribution and suggestion for the managers in improving their E-CRM performance in mobile phone service industry.

  • The Value Model of Customer Relationship Management Based on Rough Set and Fuzzy Theory

    The paper gives a new value model based on rough set and fuzzy theory to value the companies' customer relationship management. Because the number of customer relationship management' indices is too many and the calculation is very complex, this paper uses rough set to play down the complication. Because of the subjective effect of value people, the fuzzy theory is used to improve the objectivity. In the last, the paper used the of eight telecom companies' data to test the model. The experimental results show that the new model has better precision and it proved that the new model is a better method.

  • Notice of Retraction<br>Study on Networked Manufacturing Customer Relationship Management System

    This paper describes networked manufacturing and customer relationship management, and points out that networked manufacturing customer relationship management system (NMCRM) has three functional characteristics of customization, integration and statistics. It puts forward functional structure of the system and designs its subsystems of sale exposition, service management, customer management, function management and information integration management. The authors consider that distributed object technology is an effective means of meeting functional requirements of customization, integration and statistics, and of completing system plan of NMCRM, and initiate the NMCRM technical support system of six layers and two wings.

  • A Dynamic Information Sending Model and the Optimization Algorithm for Customer Relationship Management

    A dynamic discount information sending problem and its bi-level programming model for customer relationship management were presented in this paper. The intelligent algorithms were proposed to optimize the model. The simulated annealing algorithm (SA) was applied to optimize the brand information sending policy in up-level. The customerspsila purchase behaviors were simulated by cellular automata (CA). The SA used three neighborhoods to expand the search region on the basis of binary-coding. The state of cellular was affected by the neighbor state, the frequency of purchase, the interval of purchase and the message sending policy of the cellular. An experiment was used to testify the validity of the algorithms to the bi-level optimization model for customer relationship management, and some significative conclusions were gotten in this example.

  • PCA-SVM-Based Comprehensive Evaluation for Customer Relationship Management System of Power Supply Enterprise

    In view of a customer relationship management system in the practical application of the power supply enterprises , this paper design a comprehensive evaluation indicator system. Adopting principal component analysis method to simplify the indicator system. A evaluation model of customer relationship management system based on support vector machine was presented. Using the idea of decision binary tree, then makes the cut date to be the input information of classifier, and establish multi-classification model. The simulation result shows that the model has better accuracy of the classification.

  • Web Based Application Customer Relationship Management for Helping Sales Analysis on Bike Manufacturer

    Using the manual method makes the salespersons' productivity inefficient and late in delivering their report, besides that they cannot manage their loyal customers. This problem is in contradiction with Customer Relationship Management (CRM) concept. With that analysis, a company needs to have CRM to manage its customer relationship and get the right information of its customers so it can manage its loyal customers and help its customers to get the best sales. This application helps the company to monitor its customers in real time and help its customers to analyze the best-selling product on its shop. This application used Pareto's Law, made with Laravel Framework, and incorporated Google Maps and Google API Calendar. The results show that this application can run smoothly and have good user interface. This application can help customers in shopping and help the company manage its customers.

  • Positive impact of Customer Relationship Management (CRM) implementation to improving the services of animal polyclinics customers

    Customer loyalty within the service organization is critical, so transactional data and interactions between customers and organizations must be well managed in Customer Relationship Management (CRM) to create an ideal relationship value. Animal clinics need to use CRM to establish good relationships with their customers, animal owners. This study aims to determine the positive impact of CRM applications on animal polyclinics. CRM was built by involving five actors: the general public, animal owners, veterinarians, polyclinic leaders, and officers. Business process reengineering was done for several new services as a company's appreciation of customers. While other processes still follow the existing business process. CRM was implemented by using a website that has various facilities that can be used by customers and polyclinics to more easily interact, and SMS (sort message service) service from polyclinics as a media attention of customers. The applied CRM application can reduce service waiting time by 82% and add services by 50%.



Standards related to Customer Relationship Management

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