IEEE Organizations related to Customer Relationship Management
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Conferences related to Customer Relationship Management
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2019 14th Annual Conference System of Systems Engineering (SoSE)
IEEE System, Man, and Cybernetics Society and IEEE Reliability Society announce the 14th International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, aeronautics, energy, environment, healthcare, and transportation. The conference theme is “Internet of Things as System of Systems”. Papers on theories, methodologies, and applications of System of Systems Engineering in science, technology, industry, and education are welcome.
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2018 13th Annual Conference on System of Systems Engineering (SoSE)
SoSE is the main conference on Systems of Systems, defined as complex systems created by the systematic and dynamic assembly of various interacting sub-systems. The 2018 conference theme is “Systems of systems Management and Control: Frontiers between cyber, physical, and social systems”.
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2017 12th System of Systems Engineering Conference (SoSE)
Internet of Things as System of Systems
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2016 11th System of Systems Engineering Conference (SoSE)
IEEE System, Man, and Cybernetics Society and IEEE Reliability Society announce the Eleventhth International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, maritime, energy, environment, healthcare, and transportation. The conference theme is "SoSE and Cyber Physical Systems (CPS), from academia to application and back" We welcome papers on theories, methodologies, and applications of SoSE and CPS in science, technology, industry, and education. Particularly those that deal with the interaction between research institutes, industry, funding and policy makers. What can we do to stimulate both knowledge creation and economic value? Papers should be five to six pages in length, in standard two-column IEEE Conference Proceedings format.
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2015 10th System of Systems Engineering Conference (SoSE)
IEEE System, Man, and Cybernetics Society and IEEE Reliability Society announce the Sixth International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, aeronautics, energy, environment, healthcare, and transportation. The conference theme is “SoSE Controls, Modeling, and Simulation” three areas of significant investment within the public and private sectors as well as being significant initiatives areas of IEEE. Papers on theories, methodologies, and applications of System of Systems Engineering in science, technology, industry, and education are welcome.
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2014 9th International Conference on System of Systems Engineering (SOSE)
Sociotechnical Aspects of SoSE; The Nexus between Complex Systems Concepts and SoSE; SoSE Application Domains and Case Studies; Open Cloud Computing; SoSE Approaches, Tools, Methods and Processes; SoSE modelling, simulation & and analysis; Entrepreneurship.
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2013 8th International Conference on System of Systems Engineering (SoSE)
IEEE System, Man, and Cybernetics Society and IEEE Reliability Society announce the 8th International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, aeronautics, energy, environment, healthcare, and transportation. The conference theme is
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2012 7th International Conference on System of Systems Engineering (SoSE)
The conference theme is SoSE in cooperative and competitive distributed decision making in complex dynamic systems , focusing on SoSE control and simulation methodologies to support decisions in different application fields, among others transport, energy, industrial and environmental risk management. Papers on theories, methodologies, and applications of System of Systems Engineering in science, technology, industry, and education are welcome.
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2011 6th International Conference on System of Systems Engineering (SoSE)
the Sixth International Conference on System of Systems Engineering (SoSE) with its vast ramifications in numerous engineering fields such as control, computing, communication, information technology and in applications such manufacturing, defense, national security, aerospace, aeronautics, energy, environment, healthcare, and transportation. The conference theme is SoSE in Cloud Computing, Smart Grid, and Cyber Security, three areas of significant investment within the public and private sectors as well
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2010 5th International Conference on System of Systems Engineering (SoSE)
The 5th International Conference on System of Systems Engineering (SoSE) covers engineering fields such as control, computing, communication, information technology and the applications to manufacturing, defense, national and homeland security, aerospace, aeronautics, energy, environment, transport.
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2009 IEEE International Conference on System of Systems Engineering (SoSE)
SYSTEM OF SYSTEMS, ARCHITECHTURE, MODLEING, SIMULATION, EMERGENCE, ENGINEERING, CONTROL, APPLICATION IN DEFENSE, ENERGY, SECURITY, SPACE, AERONAUTICS, MANUFACTURING, EARTH OBSERVATION, WATER RESOURCES, ETC.
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2008 IEEE International Conference on System of Systems Engineering (SoSE)
Various concepts and fundamental theories and applications of system of systems and SoS Engineering will be discussed in this meeting. This is the 3rd of its sereis.
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2007 IEEE International Conference on System of Systems Engineering (SoSE)
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2006 IEEE/SMC International Conference on System of Systems Engineering (SoSE)
2019 IEEE 17th International Conference on Industrial Informatics (INDIN)
Industrial information technologies
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2018 IEEE 16th International Conference on Industrial Informatics (INDIN)
The aim of INDIN´18 is to bring together researchers and practitioners from industry and academia and provide them with a platform to report and discuss recent developments, deployments, technology trends and research results, as well as initiatives related to industrial informatics and their application.
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2017 IEEE 15th International Conference on Industrial Informatics (INDIN)
The aim of INDIN´17, under the motto “The Undergoing Industrial Informatics R-Evolution”, is to bring together researchers and practitioners from industry and academia and provide them with a platform to report on recent developments, deployments, technology trends and research results, as well as initiatives related to industrial informatics and their application.
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2016 IEEE 14th International Conference on Industrial Informatics (INDIN)
The scope of this conferece will include, but not limitted to: Human-Machine Interfaces, Factory Automation, Mechatronics and Robotics, Systems Optimisation, Cognitive and Computational Intelligence, Technologies and Infrastructures , Wireless, Cyber-Physical and Cloud Technologies, New and Emerging Paradigms.
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2015 IEEE 13th International Conference on Industrial Informatics (INDIN)
The purpose of the IEEE INDIN international conference is to provide a forum for presentation and discussion of the state-of-art and future perspectives of industrial information technologies. Industry experts, researchers and academics are gathering together to share ideas and experiences surrounding frontier technologies, breakthroughs, innovative solutions, research results, as well as initiatives related to industrial informatics and their applications.
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2014 12th IEEE International Conference on Industrial Informatics (INDIN)
IEEE INDIN is the premier conference series presenting the state of the art and future perspectives of industrial informa- tion technologies, where industry ex- perts, researchers, and academics share ideas and experiences surrounding frontier technologies, breakthrough and innovative solutions and applications.Topics within the scope of the conference will include, but are not limited to:
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2013 IEEE 11th International Conference on Industrial Informatics (INDIN)
The aim of the conference is to bring together researchers and practitioners from industry and academia and provide them with a platform to report on recent developments, deployments, technology trends and research results, as well as initiatives related to industrial informatics and their application.
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2012 10th IEEE International Conference on Industrial Informatics (INDIN)
IEEE INDIN is the premier conference series presenting the state of the art and future perspectives of industrial information technologies, where industry experts, researchers, and academics share ideas and experiences surrounding frontier technologies, breakthrough and innovative solutions and applications.
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2011 9th IEEE International Conference on Industrial Informatics (INDIN)
IEEE INDIN is the premier conference series presenting the state of the art and future perspectives of industrial information technologies, where industry experts, researchers, and academics share ideas and experiences surrounding frontier technologies, breakthrough and innovative solutions and applications.
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2010 8th IEEE International Conference on Industrial Informatics (INDIN)
IEEE INDIN is the premier conference series presenting the state of the art and future perspectives of industrial information technologies, where industry experts, researchers, and academics share ideas and experiences surrounding frontier technologies, breakthrough and innovative solutions and applications. The theme of INDIN 2010 is "Information Technologies for Sustainable Development."
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2009 7th IEEE International Conference on Industrial Informatics (INDIN)
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2008 6th International Conference on Industrial Informatics (INDIN)
INDIN 2008 is concerned with the state of the art and future perspective of all aspects of industrial information technologies. The theme is "Harmonizing Computers, Machines and People", that recognizes the importance of the human dynamics in modern automated industrial environments.
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2007 5th IEEE International Conference on Industrial Informatics (INDIN)
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2006 4th IEEE International Conference on Industrial Informatics (INDIN)
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2005 3rd IEEE International Conference on Industrial Informatics (INDIN)
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2004 2nd IEEE International Conference on Industrial Informatics (INDIN)
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2003 1st IEEE International Conference on Industrial Informatics (INDIN)
2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
All topics related to engineering and technology management, including applicable analytical methods and economical/social/human issues to be considered in making engineering decision
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2020 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
All topics related to engineering and technology management, including applicable analytical methods and economical/social/human issues to be considered in making engineering decisions.
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2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
All topics related to engineering and technology management, including applicable analyticalmethods and economical/social/human issues to be considered in making engineeringdecisions.
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2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
All topics related to engineering and technology management, including applicable analytical methods and economical/social/human issues to be considered in making engineering decisions.
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2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
All topics related to engineering and technology management, including applicable analytical methods and economical/social/human issues to be considered in making engineering decisions.
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2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
all branches of industrial engineering and engineering management
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2014 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
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2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) aims to provide a forum to disseminate, to all branches of industries, information on the most recent and relevant research, theories and practices in IEEM and related fields. This conference has been hosted by leading universities in Asia and has grown over the years in tandem with the rising importance of industrial engineering and applications.All areas related to industrial engineering and engineering management will be considered.
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2012 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
All areas related to industrial engineering and engineering management.
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2011 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) aims to provide a forum to disseminate, to all branches of industries, information on the most recent and relevant research, theories and practices in IEEM and related fields. This conference has been hosted by leading universities in Asia and has grown over the years in tandem with the rising importance of industrial engineering and applications.
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2010 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
The IEEE IEEM aims to provide a forum to disseminate, to all branches of industries, information on the most recent and relevant research, theories and practices in industrial engineering and engineering management. IEEM has been held in Singapore and Hong Kong, and has become a leading international conference in the field of IEEM.
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2009 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
global manufacturing and management, operations research, production planning, quality and reliability engineering, safety, security and risk management, service innovation and management, supply chain
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2008 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
The International Conference on Industrial Engineering and Engineering Management (IEEM) aims to provide a forum to disseminate, to all branches of industries, information on the most recent and relevant research, theories and practices in IEEM.
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2007 IEEE International Conference on Industrial Engineering and Engineering Management (IE & EM)
The conference aims to provide a forum to disseminate, to all branches industries, information on the most recent and relevant innovations, theories and practices in Industrial Engineering and Engineering Management.
2019 IEEE/ACM 41st International Conference on Software Engineering (ICSE)
ICSE is the premier forum for researchers to present and discuss the most recent innovations, trends, outcomes, experiences, and challenges in the field of software engineering. The scope is broad and includes all original and unpublished results of empirical, conceptual, experimental, and theoretical software engineering research.
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2021 IEEE/ACM 43rd International Conference on Software Engineering (ICSE)
Software engineering
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2020 IEEE/ACM 42nd International Conference on Software Engineering (ICSE)
ICSE is the premier forum for researchers to present and discuss the most recent innovations,trends, outcomes, experiences, and challenges in the field of software engineering. The scopeis broad and includes all original and unpublished results of empirical, conceptual, experimental,and theoretical software engineering research.
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2018 IEEE/ACM 40th International Conference on Software Engineering (ICSE)
ICSE is the premier forum for researchers to present and discuss the most recent innovations, trends, outcomes, experiences, and challenges in the field of software engineering. The scope is broad and includes all original and unpublished results of empirical, conceptual, experimental, and theoretical software engineering research.
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2017 IEEE/ACM 39th IEEE International Conference on Software Engineering (ICSE)
ICSE, the International Conference on Software Engineering,® is the premier software engineering conference, providing a forum for researchers, practitioners and educators to present and discuss the most recent innovations, trends, experiences and concerns in the field of software engineering.
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2016 IEEE/ACM 38th International Conference on Software Engineering (ICSE)
ICSE 2016 is the premiere worldwide forum for professionals interested in all aspects of software engineering research. Over 1000 academic, industrial, and governmental researchers from dozens of countries—including over a hundred students—attend ICSE. The three-day main conference has multiple tracks reporting on innovative research results as well as on software engineering education and practice. Tutorials, workshops and other collocated events are held before and after the main conference to allow in-depth presentations and discussions of specific topicsin software engineering.
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2015 IEEE/ACM 37th IEEE International Conference on Software Engineering (ICSE)
The International Conference on Software Engineering (ICSE) is the premier software engineering conference, providing a forum for researchers, practitioners and educators to present and discuss the most recent innovations, trends, experiences and concerns in the field of software engineering.
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2014 IEEE/ACM 36th IEEE International Conference on Software Engineering (ICSE)
ICSE, the International Conference on Software Engineering,
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2013 35th International Conference on Software Engineering (ICSE)
ICSE, the International Conference on Software Engineering, is the premier software engineering conference, providing a forum for researchers, practitioners and educators to present and discuss the most recent innovations, trends, experiences and concerns in the field of software engineering.
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2012 34th International Conference on Software Engineering (ICSE)
ICSE, the International Conference on Software Engineering, is the premier software engineering conference, providing a forum for researchers, practitioners and educators to present and discuss the most recent innovations, trends, experiences and issues in the field of software engineering.
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2011 33rd International Conference on Software Engineering (ICSE)
The International Conference on Software Engineering (ICSE) is the premier software engineering conference, providing a forum for researchers, practitioners and educators to present and discuss the most recent innovations, trends, experiences and concerns in the field of software engineering.
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2010 32nd International Conference on Software Engineering (ICSE)
ICSE is the premier forum for researchers to present and discuss the most recent innovations, trends, results, experiences and concerns in the field of software engineering. Encompassing a conference, technical tutorials and workshops, a programme of demonstrations and an exhibition along with social functions to provide an ideal opportunity to learn and network with like minded colleagues from around the world, ICSE 2010 will take place in Cape Town, one of the world s most beautiful cities, at a world cla
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2009 31st International Conference on Software Engineering (ICSE)
The International Conference on Software Engineering (ICSE) is the premier software engineering conference, providing a forum for researchers, practitioners and educators to present and discuss the most recent innovations, trends, experiences and concerns in the field of software engineering.
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2008 30th International Conference on Software Engineering (ICSE)
The International Conference on Software Engineering is the premier software engineering conference, providing a forum for researchers, practitioners and educators to present and discuss the most recent innovations, trends, experiences, and concerns in the field of software engineering.
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2007 IEEE 29th International Conference on Software Engineering (ICSE)
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2006 IEEE 28th International Conference on Software Engineering (ICSE)
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2005 IEEE 27th International Conference on Software Engineering (ICSE)
2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM)
Management of information and communication technology focusing on research, development, integration, standards, service provisioning, and user communities.
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2017 IFIP/IEEE Symposium on Integrated Network and Service Management (IM)
IM is one of the world’s premier conferences on network management. It meets in odd-numbered years, typically during May.
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2015 IFIP/IEEE International Symposium on Integrated Network Management (IM)
The IM series of conferences has been held in odd-numbered years since 1989 (taking turns with its sibling conference NOMS)and has establish itself has the main venue for Broad scope covering all advanced aspects of integrated management of networks, services, and data centers, including operational experiences, management technologies, management algorithms, IT practices, cloud optimization and automation, cloud networks management, operations and control of networks, networking services, networked applications, and distributed systems.The IM 2015 is expected to attract and bring together the world's industry leaders, scientists, academics, engineering professionals, policy makers, and government officials to the presentations of keynotes, panels, technical papers, workshops, tutorials, and mini-conferences. For participants it promises to stimulate the scientific exchange of ideas, the identification of future trends in communications, and the illumination of business opportunities.
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2013 IFIP/IEEE International Symposium on Integrated Network Management (IM 2013)
Broad scope covering all aspects of integrated management of networks, services, and data centers, including but not limited to operational experiences, management technologies, management algorithms, & IT practices.
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2011 IFIP/IEEE International Symposium on Integrated Network Management (IM 2011)
Management, operations and control of networks, networking services, networked applications, and distributed systems.
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2009 IFIP/IEEE International Symposium on Integrated Network Management (IM 2009)
The IM series of conferences has been held in odd-numbered years since 1989 (taking turns with its sibling conference NOMS)and has establish itself has the main venue for original reserach in the area of management,operations and control of networks, networking services, networked applications, and distributed systems.
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2007 10th IFIP/IEEE International Symposium on Integrated Network Management (IM 2007)
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2005 9th IFIP/IEEE International Symposium on Integrated Network Management (IM 2005)
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2003 8th IFIP/IEEE International Symposium on Integrated Network Management (IM 2003)
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2001 7th IFIP/IEEE International Symposium on Integrated Network Management (IM 2001)
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1999 6th IFIP/IEEE International Symposium on Integrated Network Management (IM'99)
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1997 5th IFIP/IEEE International Symposium on Integrated Network Management (IM'97)
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Periodicals related to Customer Relationship Management
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Communications Magazine, IEEE
IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...
Computer
Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.
Computer Graphics and Applications, IEEE
IEEE Computer Graphics and Applications (CG&A) bridges the theory and practice of computer graphics. From specific algorithms to full system implementations, CG&A offers a strong combination of peer-reviewed feature articles and refereed departments, including news and product announcements. Special Applications sidebars relate research stories to commercial development. Cover stories focus on creative applications of the technology by an artist or ...
Energy Conversion, IEEE Transaction on
Research, development, design, application, construction, installation, and operation of electric power generating facilities (along with their conventional, nuclear, or renewable sources) for the safe, reliable, and economic generation of electrical energy for general industrial, commercial, public, and domestic consumption, and electromechanical energy conversion for the use of electrical energy
Engineering Management, IEEE Transactions on
Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.
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Most published Xplore authors for Customer Relationship Management
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Xplore Articles related to Customer Relationship Management
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Research on the customer relationship management of real estate enterprise
2010 IEEE 2nd Symposium on Web Society, 2010
Focusing on customer relationship management model of the real estate enterprise in China, this paper studies the e-commerce. The purpose of customer relationship management is to extend the management, and improve the competition capability of the enterprises. The paper discusses the foreground of the real estate enterprise and the course of developing the information technology. It analyzed the contents and ...
The Customer Relationship Management Model Based on Optimal Control
2010 International Conference on Challenges in Environmental Science and Computer Engineering, 2010
According to the characteristics of customer relationship management, we build the optimal control model of customer relationship management using the optimal control theory. Through the model we can get some useful managerial insights into the customer relationship management about the optimal new customer acquisition and existing customer retention strategy.
The Application Research of Web 2.0 in Customer Relationship Management
2010 International Conference on E-Business and E-Government, 2010
Web 2.0 is the general designation of a kind of interactive Internet application, the main characteristic of Web 2.0 relative to Web 1.0 is that more attention paid to the interaction with the customer. The important content of Customer Relationship Management is the interaction between the corporation and the customer, so most technology and application of Web 2.0 can be ...
The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services
2010 International Conference on e-Education, e-Business, e-Management and e-Learning, 2010
Electronic Customer relationship management performance E-CRM is a comprehensive business and marketing strategy that integrates people, process, technology and all business activities for attracting and retaining customers. The keen competitive in the communication and mobile phone service market place and the increasing numbers of mobile phone users all over the world has influence the researchers to investigate ease of use ...
The Value Model of Customer Relationship Management Based on Rough Set and Fuzzy Theory
2009 First International Workshop on Database Technology and Applications, 2009
The paper gives a new value model based on rough set and fuzzy theory to value the companies' customer relationship management. Because the number of customer relationship management' indices is too many and the calculation is very complex, this paper uses rough set to play down the complication. Because of the subjective effect of value people, the fuzzy theory is ...
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Educational Resources on Customer Relationship Management
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IEEE-USA E-Books
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Research on the customer relationship management of real estate enterprise
Focusing on customer relationship management model of the real estate
enterprise in China, this paper studies the e-commerce. The purpose of
customer relationship management is to extend the management, and improve the
competition capability of the enterprises. The paper discusses the foreground
of the real estate enterprise and the course of developing the information
technology. It analyzed the contents and essentiality of the customer
relationship management. There are so many difficulties and risks in the
course of customer relationship management implementation, so the paper
finally established a new customer relationship management model and method of
the real estate enterprise in China, which try to provide a basis for further
study.
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The Customer Relationship Management Model Based on Optimal Control
According to the characteristics of customer relationship management, we build
the optimal control model of customer relationship management using the
optimal control theory. Through the model we can get some useful managerial
insights into the customer relationship management about the optimal new
customer acquisition and existing customer retention strategy.
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The Application Research of Web 2.0 in Customer Relationship Management
Web 2.0 is the general designation of a kind of interactive Internet
application, the main characteristic of Web 2.0 relative to Web 1.0 is that
more attention paid to the interaction with the customer. The important
content of Customer Relationship Management is the interaction between the
corporation and the customer, so most technology and application of Web 2.0
can be used in Customer Relationship Management. This paper discussed how to
apply the popular Web 2.0 applications in the process of Customer Relationship
Management to improve the function and the efficiency of Customer Relationship
Management.
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The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services
Electronic Customer relationship management performance E-CRM is a
comprehensive business and marketing strategy that integrates people, process,
technology and all business activities for attracting and retaining customers.
The keen competitive in the communication and mobile phone service market
place and the increasing numbers of mobile phone users all over the world has
influence the researchers to investigate ease of use and e- service quality as
antecedents of electronic customer relationship management performance in
mobile phone services industry. 488 questionnaires have returned and analyzed.
The analysis shown that e-service quality, and ease of use was positively
significant towards E-CRM performance. This paper makes a theoretical and
methodological contribution and suggestion for the managers in improving their
E-CRM performance in mobile phone service industry.
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The Value Model of Customer Relationship Management Based on Rough Set and Fuzzy Theory
The paper gives a new value model based on rough set and fuzzy theory to value
the companies' customer relationship management. Because the number of
customer relationship management' indices is too many and the calculation is
very complex, this paper uses rough set to play down the complication. Because
of the subjective effect of value people, the fuzzy theory is used to improve
the objectivity. In the last, the paper used the of eight telecom companies'
data to test the model. The experimental results show that the new model has
better precision and it proved that the new model is a better method.
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Notice of Retraction<br>Study on Networked Manufacturing Customer Relationship Management System
This paper describes networked manufacturing and customer relationship
management, and points out that networked manufacturing customer relationship
management system (NMCRM) has three functional characteristics of
customization, integration and statistics. It puts forward functional
structure of the system and designs its subsystems of sale exposition, service
management, customer management, function management and information
integration management. The authors consider that distributed object
technology is an effective means of meeting functional requirements of
customization, integration and statistics, and of completing system plan of
NMCRM, and initiate the NMCRM technical support system of six layers and two
wings.
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A Dynamic Information Sending Model and the Optimization Algorithm for Customer Relationship Management
A dynamic discount information sending problem and its bi-level programming
model for customer relationship management were presented in this paper. The
intelligent algorithms were proposed to optimize the model. The simulated
annealing algorithm (SA) was applied to optimize the brand information sending
policy in up-level. The customerspsila purchase behaviors were simulated by
cellular automata (CA). The SA used three neighborhoods to expand the search
region on the basis of binary-coding. The state of cellular was affected by
the neighbor state, the frequency of purchase, the interval of purchase and
the message sending policy of the cellular. An experiment was used to testify
the validity of the algorithms to the bi-level optimization model for customer
relationship management, and some significative conclusions were gotten in
this example.
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PCA-SVM-Based Comprehensive Evaluation for Customer Relationship Management System of Power Supply Enterprise
In view of a customer relationship management system in the practical
application of the power supply enterprises , this paper design a
comprehensive evaluation indicator system. Adopting principal component
analysis method to simplify the indicator system. A evaluation model of
customer relationship management system based on support vector machine was
presented. Using the idea of decision binary tree, then makes the cut date to
be the input information of classifier, and establish multi-classification
model. The simulation result shows that the model has better accuracy of the
classification.
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Web Based Application Customer Relationship Management for Helping Sales Analysis on Bike Manufacturer
Using the manual method makes the salespersons' productivity inefficient and
late in delivering their report, besides that they cannot manage their loyal
customers. This problem is in contradiction with Customer Relationship
Management (CRM) concept. With that analysis, a company needs to have CRM to
manage its customer relationship and get the right information of its
customers so it can manage its loyal customers and help its customers to get
the best sales. This application helps the company to monitor its customers in
real time and help its customers to analyze the best-selling product on its
shop. This application used Pareto's Law, made with Laravel Framework, and
incorporated Google Maps and Google API Calendar. The results show that this
application can run smoothly and have good user interface. This application
can help customers in shopping and help the company manage its customers.
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Positive impact of Customer Relationship Management (CRM) implementation to improving the services of animal polyclinics customers
Customer loyalty within the service organization is critical, so transactional
data and interactions between customers and organizations must be well managed
in Customer Relationship Management (CRM) to create an ideal relationship
value. Animal clinics need to use CRM to establish good relationships with
their customers, animal owners. This study aims to determine the positive
impact of CRM applications on animal polyclinics. CRM was built by involving
five actors: the general public, animal owners, veterinarians, polyclinic
leaders, and officers. Business process reengineering was done for several new
services as a company's appreciation of customers. While other processes still
follow the existing business process. CRM was implemented by using a website
that has various facilities that can be used by customers and polyclinics to
more easily interact, and SMS (sort message service) service from polyclinics
as a media attention of customers. The applied CRM application can reduce
service waiting time by 82% and add services by 50%.
Standards related to Customer Relationship Management
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No standards are currently tagged "Customer Relationship Management"
Jobs related to Customer Relationship Management
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