Conferences related to Service Management

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2023 Annual International Conference of the IEEE Engineering in Medicine & Biology Conference (EMBC)

The conference program will consist of plenary lectures, symposia, workshops and invitedsessions of the latest significant findings and developments in all the major fields of biomedical engineering.Submitted full papers will be peer reviewed. Accepted high quality papers will be presented in oral and poster sessions,will appear in the Conference Proceedings and will be indexed in PubMed/MEDLINE.


GLOBECOM 2020 - 2020 IEEE Global Communications Conference

IEEE Global Communications Conference (GLOBECOM) is one of the IEEE Communications Society’s two flagship conferences dedicated to driving innovation in nearly every aspect of communications. Each year, more than 2,900 scientific researchers and their management submit proposals for program sessions to be held at the annual conference. After extensive peer review, the best of the proposals are selected for the conference program, which includes technical papers, tutorials, workshops and industry sessions designed specifically to advance technologies, systems and infrastructure that are continuing to reshape the world and provide all users with access to an unprecedented spectrum of high-speed, seamless and cost-effective global telecommunications services.


2019 IEEE International Professional Communication Conference (ProComm)

The scope of the conference includes the study, development, improvement, and promotion ofeffective techniques for preparing, organizing, processing, editing, collecting, conserving,teaching, and disseminating any form of technical information by and to individuals and groupsby any method of communication. It also includes technical, scientific, industrial, and otheractivities that contribute to the techniques and products used in this field.


2019 IEEE/RSJ International Conference on Intelligent Robots and Systems (IROS)

robotics, intelligent systems, automation, mechatronics, micro/nano technologies, AI,


2019 Winter Simulation Conference (WSC)

WSC is the premier international forum for disseminating recent advances in the field of system simulation. In addition to a technical program of unsurpassed scope and quality, WSC provides the central meeting for practitioners, researchers, and vendors.


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Periodicals related to Service Management

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Broadcasting, IEEE Transactions on

Broadcast technology, including devices, equipment, techniques, and systems related to broadcast technology, including the production, distribution, transmission, and propagation aspects.


Circuits and Systems for Video Technology, IEEE Transactions on

Video A/D and D/A, display technology, image analysis and processing, video signal characterization and representation, video compression techniques and signal processing, multidimensional filters and transforms, analog video signal processing, neural networks for video applications, nonlinear video signal processing, video storage and retrieval, computer vision, packet video, high-speed real-time circuits, VLSI architecture and implementation for video technology, multiprocessor systems--hardware and software-- ...


Communications Letters, IEEE

Covers topics in the scope of IEEE Transactions on Communications but in the form of very brief publication (maximum of 6column lengths, including all diagrams and tables.)


Communications Magazine, IEEE

IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...


Communications, IEEE Transactions on

Telephone, telegraphy, facsimile, and point-to-point television, by electromagnetic propagation, including radio; wire; aerial, underground, coaxial, and submarine cables; waveguides, communication satellites, and lasers; in marine, aeronautical, space and fixed station services; repeaters, radio relaying, signal storage, and regeneration; telecommunication error detection and correction; multiplexing and carrier techniques; communication switching systems; data communications; and communication theory. In addition to the above, ...


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Most published Xplore authors for Service Management

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Xplore Articles related to Service Management

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IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems

IEEE Std 20000-2-2013, 2013

Guidance on the application of service management systems (SMS) based on the requirements in IEEE Std 20000-2-2013 (ISO/IEC 20000-1) is provided in this adoption of ISO/IEC 20000-2:2012. This standard enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC ...


IEEE Standard - Adoption of ISO/IEC 20000-1:2011, Information technology -- Service management -- Part 1: Service management system requirements

IEEE Std 20000-1-2013, 2013

ISO/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. This standard can be used by the following: 1) ...


Draft Standard for Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems

P20000-2, D1 December 2012, 2012

ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1. ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC ...


Service Management: Driving the Future of IT

Computer, 2007

Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes this by leveraging the information technology infrastructure library, a collection of interrelated books that provide best practice guidelines.


A service management architecture component model

2011 7th International Conference on Network and Service Management, 2011

In this paper, we are proposing a four-layer enterprise architecture model for service management. The aim of the proposed architecture is to provide a framework for the automated, centralized, real-time enterprise service management solution. We developed a component model to address the functional requirements for different integrated service management functions.


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Educational Resources on Service Management

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IEEE-USA E-Books

  • IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems

    Guidance on the application of service management systems (SMS) based on the requirements in IEEE Std 20000-2-2013 (ISO/IEC 20000-1) is provided in this adoption of ISO/IEC 20000-2:2012. This standard enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation, and resources. The SMS provides ongoing control, greater effectiveness, efficiency, and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision.

  • IEEE Standard - Adoption of ISO/IEC 20000-1:2011, Information technology -- Service management -- Part 1: Service management system requirements

    ISO/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. This standard can be used by the following: 1) An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled. 2) An organization that requires a consistent approach by all its service providers, including those in a supply chain. 3) A service provider that intends to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfill service requirements. 4) A service provider to monitor, measure, and review its service management processes and services. 5) A service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of the SMS. 6) An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in this standard.

  • Draft Standard for Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems

    ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1. ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation and resources. The SMS provides ongoing control, greater effectiveness, efficiency and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision.

  • Service Management: Driving the Future of IT

    Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes this by leveraging the information technology infrastructure library, a collection of interrelated books that provide best practice guidelines.

  • A service management architecture component model

    In this paper, we are proposing a four-layer enterprise architecture model for service management. The aim of the proposed architecture is to provide a framework for the automated, centralized, real-time enterprise service management solution. We developed a component model to address the functional requirements for different integrated service management functions.

  • Fifth international conference service systems and service management

    The following topics are dealt with: service sciences; service processes and systems; service management; service oriented ICT and application tools; Internet; service industries.

  • An action plan as a service management tool: A case study in the Thai public sector

    The purpose of this article is to present a case study of an action plan as a service management tool in the Thai public sector. The case will show how the Thai public sector formulates, implements, evaluates, and improves its development plans. In addition, it shows how relevant organizations coordinate and cooperate with one another at national, provincial, and individual team levels. This article specifically illustrates how an individual team translates strategy into action, what relevant management techniques it uses to develop its service management, and what significant conditions help Thai public sectors become successful in service system and management development.

  • Machine learning for space communications service management tasks

    Currently, NASA space communications links are individually scheduled by each mission's operations personnel coordinating with the network service providers. The scheduling of communications services typically takes place many days in advance of when the service is needed. This suffices because there are only several dozen mission platforms, using point-to-point communications, and generally in nominal operating modes. In the future, with potentially many more active flight platforms, more complex relaying or internetworking, and more emphasis on quality of service for different types of data, network service management will increase in difficulty. Scheduling and other service management activities could grow more labor intensive and costly for both mission operations and communication service provider staff. In order to enable scale up the communications services, while reducing human involvement, this paper describes our work applying machine learning techniques to implement intelligent routing that addresses space communications service management challenges. There are precedents for similar problems in terrestrial networking, and the main contribution of this paper is in extending to the unique aspects of space communications. Successful application of machine learning can assist in automation of both current space communications and future space internetworking service management activities, including pre-service planning, provisioning of acquisition data, in-service performance monitoring, real-time service control, and identification of anomalies or other contingency modes. This paper includes description of some relevant problems, existing machine learning approaches to similar problems, and description of initial evaluations using network emulation.

  • Web-Based Service Management of Distributed Learning

    This paper tries to design structure of Web-Based Service Management of Distributed Learning (WSMDL). The structure integrating IT service and Educational Auxiliary System service flow. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and userpsilas feedback in service flow, it also provides the decision-making to improve the quality of Web-based Service Management of Distributed Learning Service Management. The paper also depicts the functions of WSMDL.

  • ISO/IEC/IEEE International Standard for Systems and software engineering -- Content management for product life-cycle, user, and service management documentation

    This International Standard provides requirements for the management of the content used in product life cycle, software, and service management system documentation. Content management allows an organization to control the storage and retrieval of content objects, track content revisions, maintain a content audit trail, and enable a collaborative environment. Component content management supports the reuse of content objects among deliverables and supports multiple deliverable formats. Content objects that are unique and are maintained as independent database objects are efficient to review, approve, and update; may be combined to produce multiple deliverables; and are cost- effective to translate. The standard defines the characteristics of an effective and efficient process through which content is gathered, managed, and published, including the requirements of a system that is supported by an electronic database. Such a database should support documents or topics and content units that may be assembled to produce complete documents for print, electronic output, or content collections published through electronic media. This database is defined as a component content management system (CCMS), as distinct from a document management system. The objective of component content management is to create content objects once and use them through linking mechanisms in multiple output formats including but not limited to documents. Systems conforming to this standard can fulfill business needs for content development and management, especially the need for a single source of authoritative information. The standard includes business case considerations for acquisition of a content management system. This International Standard is independent of the software tools and markup languages that may be used to manage documentation content, and applies to both printed documentation and on-screen documentation.



Standards related to Service Management

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Standard for ISO/IEC 20000-1:2005, Information Technology — Service Management — Part 1: Specification

This is an IEEE adoption of ISO/IEC 20000-1. The scope of ISO/IEC 20000-1 is: This part of ISO/IEC 20000 defines the requirements for a service provider to deliver managed services of an acceptable quality for its customers.


Standard for ISO/IEC 20000-2:2005, Information Technology — Service Management — Part 2: Code of Practice

This is an adoption of ISO/IEC 20000-2. The scope of ISO/IEC 20000-2 is: This part of ISO/IEC 20000 represents an industry consensus on quality standards for IT service management processes. These service management processes deliver the best possible service to meet a customer’s business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are ...


Systems and software engineering -- Software life cycle processes

This International Standard establishes a common framework for software life cycle processes, with welldefined terminology, that can be referenced by the software industry. It contains processes, activities, and tasks that are to be applied during the acquisition of a software product or service and during the supply, development, operation, maintenance and disposal of software products. Software includes the software portion ...