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2013 10th International Conference on Service Systems and Service Management (ICSSSM)
Theory and Principle of Service Sciences;Service System Design, Operations, and Management, Supply Chain Management for Service, Service Marketing and Financial Management, Specific Industrial Service Management, Service Information Technology and Decision Making, Service Experiential Studies
2013 13th International Conference on Control, Automaton and Systems (ICCAS)
Control Theory and Application, Intelligent Systems, Industrial Applications of Control, Sensor and Signal Processing, Control Devices and Instruments, Robot Control, Robot Vision, Human-Robot Interaction, Robotic Applications, Unmanned Vehicle Systems...
All areas related to wireless communications, network technologies, and mobile computing systems.
2013 International Conference on Machine Learning and Cybernetics (ICMLC)
Statistical Machine Learning, Intelligent & fuzzy control, Pattern Recognition , Ensemble method, Evolutionary computation, Fuzzy & rough set, Data & web mining , Intelligent Business Computing , Biometrics , Bioinformatics , Information retrieval, Cybersecurity, Web intelligence and technology, Semantics & ontology engineering, Social Networks & Ubiquitous Intelligence, Multicriteria decision making, Soft Computing, Intelligent Systems, Speech, Image & Video Processing, Decision Support System
2013 International Conference on Management Science and Engineering (ICMSE)
Management science and engineering, including operations research, organizational systems and behavior, economics and finance, and public administration.
Huifan Li Service Systems and Service Management (ICSSSM), 2011 8th International Conference on, 2011
Customer voluntary performance refers to helpful, discretionary customer behaviors that support a service company's service performance and quality. Drawing on identification theory, we offer an explanation as to why some satisfied customers display customer voluntary performance. Specifically, we hypothesize and test customer-company identification as a mediator of customer satisfaction on customer voluntary performance. The results reveal that customer-company identification partially ...
Bugeaud, F.; Soulier, E. Computers & Industrial Engineering, 2009. CIE 2009. International Conference on, 2009
The evolution of the economic environment towards services orientation has introduced new challenges for companies. They attempt to design innovative services to support the value creation of their customer's business. In this context the knowledge is becoming a key matter for strategy and innovation. Many scholars have stressed the knowledge management approaches for the design of products. However services provide ...
Yooncheong Cho; Il Im; Hiltz, R.; Fjermestad, J. System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on, 2002
How businesses resolve customer-complaining behavior effectively has been considered a "defensive marketing" strategy or a "zero-defections" strategy, which diminishes customer dissatisfaction. Handling customer dissatisfaction accompanies Web customer complaint management, which might be the critical issue for online customer service solutions and e-CRM (electronic customer relationship management). In this paper; the authors (1) investigate the current sources and causes of online ...
Shao Jing-bo; Wang Zhe; Long Xuan-xuan Management Science and Engineering, 2008. ICMSE 2008. 15th Annual Conference Proceedings., International Conference on, 2008
The former research on customer retention and customer acquisition shows that, remaining a customer is more valuable than gaining a new one. So the driving factors of customer retention should be confirmed so as to explore the policy and means to prevent customer defection. The influence of customer satisfaction, customer value, switching cost and relationship trust on customer retention has ...
Hanif, A.; Khalid, W. Technology and Society in Asia (T&SA), 2012 IEEE Conference on, 2012
For internet service providers, providing quality customer service is as important as providing promised bandwidth and consistent service availability. In Pakistan, there is fierce competition among wireless and wire-line technology ISP's. The total number of broadband users in the country has exceeded 1.7m and the industry is yet to experience the boom in full enormity. Set in this scenario, we ...
Engineer III, Distribution Electrical Engineer Portland General Electric
IT Manager - Telecommunications Services City of Seattle - IT
Satellite Communications Lead Engineer University of Miami
Third Class Power Engineer British Columbia Institute of Technology
Senior Electrical Engineer - Electric Arc Furnaces * Siemens Industry, Inc.
Data Center Electrical Engineer URS Corporation
Substation Electrical Engineer Burns & McDonnell
Senior Electrical Engineer Kelly Services
Electrical Engineer Masonite
Electrical Engineer RCM Technologies
Substation Electrical Engineer Burns & McDonnell
Electrical Engineer- Substation Design Experienced Burns & McDonnell
Electrical Engineer United Technologies Corporation
Development Manager Avid Technology, Inc.
Electrical Engineer EFI
Sr. Marketing Electrical Engineer - Metals * Siemens Industry, Inc.
Principal Electrical Engineer P.E. – Energy Storage for the GRID A123 Systems, Inc.
Sr Electrical Engineer - Project Engineer Rockwell Collins
January 2014 Operations Management Trainee - Electrical Engineering - Dalton, GA Shaw Industries Inc
Quality Assurance Coordinator Schweitzer Engineering Laboratories, Inc.
Application Engineer - Automation Schweitzer Engineering Laboratories, Inc.
Electrical Engineer Cymer, Inc.
PAE Electrical Engineer I ThyssenKrupp Elevator
Facility Electrical Engineer Progressive
Career-Enhancement Course: Guiding Customer Conversations, None
The purpose of this module is to give service providers skills for conducting conversations that effectively attend to external and internal customers' human and business needs.
Career-Enhancement Course: Healing Customer Relationships, None
The purpose of this module is to develop skills that will help service providers serve customers who are concerned,angry, or upset after a service breakdown.
Career-Enhancement Course: Caring for Customers, None
The purpose of this module is to help service providers develop skills for delivering friendly, attentive service that demonstrates interest in and care for customers on a human level.
Career-Enhancement Course: Dazzling Your Customers, None
The purpose of this module, designed by AchieveGlobal, is to enhance the ability of service providers to make customers feel special and valued.
Gunther, Erich NIST Smart Grid Conceptual Model, 2010
This tutorial describes the NIST (National Institute of Standards and Technology) Conceptual Model, from the top level view to the various levels and how they interoperate. It also describes the seven domains (bulk generation, transmission, distribution, customer, operations, markets, and service providers) as well as the electrical and communication interfaces that connect the layers and domains.
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