Conferences related to Customer services

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2013 13th International Conference on Control, Automaton and Systems (ICCAS)

Control Theory and Application, Intelligent Systems, Industrial Applications of Control,Sensor and Signal Processing, Control Devices and Instruments, Robot Control, RobotVision, Human-Robot Interaction, Robotic Applications, Unmanned Vehicle Systems...


2013 9th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM)

All areas related to wireless communications, network technologies, and mobile computing systems.


2013 International Conference on Machine Learning and Cybernetics (ICMLC)

Statistical Machine Learning, Intelligent & fuzzy control, Pattern Recognition , Ensemble method, Evolutionary computation, Fuzzy & rough set, Data & web mining , Intelligent Business Computing , Biometrics , Bioinformatics , Information retrieval, Cybersecurity, Web intelligence and technology, Semantics & ontology engineering, Social Networks & Ubiquitous Intelligence, Multicriteria decision making, Soft Computing, Intelligent Systems, Speech, Image & Video Processing, Decision Support System

  • 2012 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Pattern Recognition, Biometrics, Inductive learning, Evolutionary computation, Bioinformatics, Data mining, Information retrieval, Intelligent agent, Financial engineering, Rough Set, Applications.

  • 2011 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics.

  • 2010 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2009 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2008 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2007 International Conference on Machine Learning and Cybernetics (ICMLC)

    Multiple themes included: Generalization Error Model for Pattern Classification, Rough Sets and Fuzzy Rough Sets, Multiple Classifier Systems, Computation Life Science and Bioinformatics, Media Computing, Web Intelligent Computing. Topics included: Adaptive systems, Neural nets and support vector machines, Business intelligence, Hybrid and nonlinear systems, Fuzzy theory, control and systems, Data and web mining, Information retrieval, intelligent agent etc.


2013 International Conference on Management Science and Engineering (ICMSE)

Management science and engineering, including operations research, organizational systems and behavior, economics and finance, and public administration.


2012 9th International Conference on Service Systems and Service Management (ICSSSM 2012)

The scope of the conference includes topics on: Theory and Principle of Service Sciences;Service System Design, Operations, and Management, Supply Chain Management for Service, Service Marketing and Financial Management, Specific Industrial Service Management, Service Information Technology and Decision Making,Service Experiential Studies and Case Studies.

  • 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011)

    The main interests of the confernce includes the following areas: Theory and Principle of Service Sciences; Service System Design, Operations, and Management; Supply Chain Management for Service; Service Marketing and Financial Management; Specifically Industrial Service Management; Service Information Technology and Decision Making;Service Experiential Studies and Case Studies

  • 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010)

    The main interests of the confernce includes the following areas: Theory and Principle of Service Sciences; Service System Design, Operations, and Management; Supply Chain Management for Service; Service Marketing and Financial Management; Specifically Industrial Service Management; Service Information Technology and Decision Making;Service Experiential Studies and Case Studies

  • 2009 6th International Conference on Service Systems and Service Management (ICSSSM 2009)

    The scope includes exploring natural and social sciences and all technologies, systems, networks, algorithms, and applications.

  • 2008 5th International Conference on Service Systems and Service Management (ICSSSM 2008)

    This conference serves as a forum for researchers, practitioners, and users to exchange new ideas, developments, and experience on service systems dynamics and service management interrelated issues. The scope includes exploring physical and social sciences and innovative technologies, systems, networks, algorithms, and applications that support the development of effective service systems and the best practices of services management.

  • 2007 International Conference on Service Systems and Service Management (ICSSSM 2007)


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Periodicals related to Customer services

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Engineering Management, IEEE Transactions on

Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.


Intelligent Systems, IEEE

IEEE Intelligent Systems, a bimonthly publication of the IEEE Computer Society, provides peer-reviewed, cutting-edge articles on the theory and applications of systems that perceive, reason, learn, and act intelligently. The editorial staff collaborates with authors to produce technically accurate, timely, useful, and readable articles as part of a consistent and consistently valuable editorial product. The magazine serves software engineers, systems ...


Knowledge and Data Engineering, IEEE Transactions on

Artificial intelligence techniques, including speech, voice, graphics, images, and documents; knowledge and data engineering tools and techniques; parallel and distributed processing; real-time distributed processing; system architectures, integration, and modeling; database design, modeling, and management; query design, and implementation languages; distributed database control; statistical databases; algorithms for data and knowledge management; performance evaluation of algorithms and systems; data communications aspects; system ...


Power Delivery, IEEE Transactions on

Research, development, design, application, construction, the installation and operation of apparatus, equipment, structures, materials, and systems for the safe, reliable, and economic delivery and control of electric energy for general industrial, commercial, public, and domestic consumption.



Most published Xplore authors for Customer services

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Xplore Articles related to Customer services

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Research and application on customer satisfaction degree evaluation system in call centers of commercial bank

Shu-yan Cao; Wen-hao Wang; Hui-fang Zhang Business Management and Electronic Information (BMEI), 2011 International Conference on, 2011

Nowadays, it is very common that commercial banks outsource their call centers in order to reduce their operational cost so that they can better focus on their core business operation and management. However, before doing that, there should be an appropriate system to evaluate the customer satisfaction degree in call center so that top management can supervise its performance. In ...


A research on perceived value and satisfactory of female online purchasing

Yu Kui; Li Hong E -Business and E -Government (ICEE), 2011 International Conference on, 2011

Starting with discussing the relationship between perceived value dimensions and satisfactory of female online purchasing, this paper formulates the model based on the relationship between the perceived value dimensions and satisfaction of female online purchasing, which is validated through a questionnaire survey with the cosmetics as the research object, the results as followed : (1) the perceived value of female ...


Design of transformer manholes and vaults

L. F. Porter Electrical Engineering, 1949

SECONDARY network systems serving a distributed load, without substantial concentrations of power, generally are supplied from individual transformer installations strategically located for maximum economy in distribution. Such single-transformer installations are commonly located in the roadway where they may be subjected to flooding and hence submersible equipment is used. These manhole units are connected to the network mains and usually have ...


Development of facial expression recognition for training video customer service representatives

Linh Tuan Dang; Eric W. Cooper; Katsuari Kamei 2014 IEEE International Conference on Fuzzy Systems (FUZZ-IEEE), 2014

This paper describes a study of the relation between facial expression and customer impression of service quality. Based on the results, a facial expression warning system will be designed to improve the service quality of the Customer Service Representative when they practice in training sessions. The system, based on existing systems, has three modules: facial recognition, feature extraction and facial ...


Research on service-oriented manufacturing based on service knowledge integrated platform

Gao Na; Zhao Songzheng 2012 IEEE International Conference on Industrial Engineering and Engineering Management, 2012

It is a focal issue in the literature to explore the manufacturing transition. Many researchers pay attention to the studies on service-manufacturing concept and value mechanism, but not researched on service-manufacturing operation model. Therefore, this paper review the service-oriented manufacturing concepts, proposed service-manufacturing concepts; then analyzed the transformation of manufacturing and service development course, summarized the necessity of traditional manufacturing ...


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Educational Resources on Customer services

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eLearning

Research and application on customer satisfaction degree evaluation system in call centers of commercial bank

Shu-yan Cao; Wen-hao Wang; Hui-fang Zhang Business Management and Electronic Information (BMEI), 2011 International Conference on, 2011

Nowadays, it is very common that commercial banks outsource their call centers in order to reduce their operational cost so that they can better focus on their core business operation and management. However, before doing that, there should be an appropriate system to evaluate the customer satisfaction degree in call center so that top management can supervise its performance. In ...


A research on perceived value and satisfactory of female online purchasing

Yu Kui; Li Hong E -Business and E -Government (ICEE), 2011 International Conference on, 2011

Starting with discussing the relationship between perceived value dimensions and satisfactory of female online purchasing, this paper formulates the model based on the relationship between the perceived value dimensions and satisfaction of female online purchasing, which is validated through a questionnaire survey with the cosmetics as the research object, the results as followed : (1) the perceived value of female ...


Design of transformer manholes and vaults

L. F. Porter Electrical Engineering, 1949

SECONDARY network systems serving a distributed load, without substantial concentrations of power, generally are supplied from individual transformer installations strategically located for maximum economy in distribution. Such single-transformer installations are commonly located in the roadway where they may be subjected to flooding and hence submersible equipment is used. These manhole units are connected to the network mains and usually have ...


Development of facial expression recognition for training video customer service representatives

Linh Tuan Dang; Eric W. Cooper; Katsuari Kamei 2014 IEEE International Conference on Fuzzy Systems (FUZZ-IEEE), 2014

This paper describes a study of the relation between facial expression and customer impression of service quality. Based on the results, a facial expression warning system will be designed to improve the service quality of the Customer Service Representative when they practice in training sessions. The system, based on existing systems, has three modules: facial recognition, feature extraction and facial ...


Research on service-oriented manufacturing based on service knowledge integrated platform

Gao Na; Zhao Songzheng 2012 IEEE International Conference on Industrial Engineering and Engineering Management, 2012

It is a focal issue in the literature to explore the manufacturing transition. Many researchers pay attention to the studies on service-manufacturing concept and value mechanism, but not researched on service-manufacturing operation model. Therefore, this paper review the service-oriented manufacturing concepts, proposed service-manufacturing concepts; then analyzed the transformation of manufacturing and service development course, summarized the necessity of traditional manufacturing ...


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