Conferences related to Customer services

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2013 13th International Conference on Control, Automaton and Systems (ICCAS)

Control Theory and Application, Intelligent Systems, Industrial Applications of Control,Sensor and Signal Processing, Control Devices and Instruments, Robot Control, RobotVision, Human-Robot Interaction, Robotic Applications, Unmanned Vehicle Systems...


2013 9th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM)

All areas related to wireless communications, network technologies, and mobile computing systems.


2013 International Conference on Machine Learning and Cybernetics (ICMLC)

Statistical Machine Learning, Intelligent & fuzzy control, Pattern Recognition , Ensemble method, Evolutionary computation, Fuzzy & rough set, Data & web mining , Intelligent Business Computing , Biometrics , Bioinformatics , Information retrieval, Cybersecurity, Web intelligence and technology, Semantics & ontology engineering, Social Networks & Ubiquitous Intelligence, Multicriteria decision making, Soft Computing, Intelligent Systems, Speech, Image & Video Processing, Decision Support System

  • 2012 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Pattern Recognition, Biometrics, Inductive learning, Evolutionary computation, Bioinformatics, Data mining, Information retrieval, Intelligent agent, Financial engineering, Rough Set, Applications.

  • 2011 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics.

  • 2010 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2009 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2008 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2007 International Conference on Machine Learning and Cybernetics (ICMLC)

    Multiple themes included: Generalization Error Model for Pattern Classification, Rough Sets and Fuzzy Rough Sets, Multiple Classifier Systems, Computation Life Science and Bioinformatics, Media Computing, Web Intelligent Computing. Topics included: Adaptive systems, Neural nets and support vector machines, Business intelligence, Hybrid and nonlinear systems, Fuzzy theory, control and systems, Data and web mining, Information retrieval, intelligent agent etc.


2013 International Conference on Management Science and Engineering (ICMSE)

Management science and engineering, including operations research, organizational systems and behavior, economics and finance, and public administration.


2012 9th International Conference on Service Systems and Service Management (ICSSSM 2012)

The scope of the conference includes topics on: Theory and Principle of Service Sciences;Service System Design, Operations, and Management, Supply Chain Management for Service, Service Marketing and Financial Management, Specific Industrial Service Management, Service Information Technology and Decision Making,Service Experiential Studies and Case Studies.

  • 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011)

    The main interests of the confernce includes the following areas: Theory and Principle of Service Sciences; Service System Design, Operations, and Management; Supply Chain Management for Service; Service Marketing and Financial Management; Specifically Industrial Service Management; Service Information Technology and Decision Making;Service Experiential Studies and Case Studies

  • 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010)

    The main interests of the confernce includes the following areas: Theory and Principle of Service Sciences; Service System Design, Operations, and Management; Supply Chain Management for Service; Service Marketing and Financial Management; Specifically Industrial Service Management; Service Information Technology and Decision Making;Service Experiential Studies and Case Studies

  • 2009 6th International Conference on Service Systems and Service Management (ICSSSM 2009)

    The scope includes exploring natural and social sciences and all technologies, systems, networks, algorithms, and applications.

  • 2008 5th International Conference on Service Systems and Service Management (ICSSSM 2008)

    This conference serves as a forum for researchers, practitioners, and users to exchange new ideas, developments, and experience on service systems dynamics and service management interrelated issues. The scope includes exploring physical and social sciences and innovative technologies, systems, networks, algorithms, and applications that support the development of effective service systems and the best practices of services management.

  • 2007 International Conference on Service Systems and Service Management (ICSSSM 2007)


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Periodicals related to Customer services

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Engineering Management, IEEE Transactions on

Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.


Intelligent Systems, IEEE

IEEE Intelligent Systems, a bimonthly publication of the IEEE Computer Society, provides peer-reviewed, cutting-edge articles on the theory and applications of systems that perceive, reason, learn, and act intelligently. The editorial staff collaborates with authors to produce technically accurate, timely, useful, and readable articles as part of a consistent and consistently valuable editorial product. The magazine serves software engineers, systems ...


Knowledge and Data Engineering, IEEE Transactions on

Artificial intelligence techniques, including speech, voice, graphics, images, and documents; knowledge and data engineering tools and techniques; parallel and distributed processing; real-time distributed processing; system architectures, integration, and modeling; database design, modeling, and management; query design, and implementation languages; distributed database control; statistical databases; algorithms for data and knowledge management; performance evaluation of algorithms and systems; data communications aspects; system ...


Power Delivery, IEEE Transactions on

Research, development, design, application, construction, the installation and operation of apparatus, equipment, structures, materials, and systems for the safe, reliable, and economic delivery and control of electric energy for general industrial, commercial, public, and domestic consumption.




Xplore Articles related to Customer services

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Doing simulation for a living

Fayez, M.S.; Zavagnini, F.; Mollaghasemi, M. Simulation Conference (WSC), Proceedings of the 2011 Winter, 2011

For more than half a century, simulation has proven to be a successful companion to decision makers and analysts around the world, with several packages being successfully used by thousands of modelers, our team being one of them. Despite great popularity and success, however, there have been issues and short-comings that may threaten the accuracy and efficiency of the model ...


A methodology for development of a model warehouse for identifying innovative services in academic libraries

Awan, A.; Daneshgar, F. Information Science and Service Science (NISS), 2011 5th International Conference on New Trends in, 2011

This study is part of a larger project that ultimately aims to enhance effectiveness and relevance of academic libraries in today's ubiquitous and highly networked environments. The current study asserts that management of customer knowledge, enabled by appropriate customer knowledge taxonomy, will potentially lead to both enhancements in the current customer services as well as identification and design of new ...


Service Recovery Strategies Based on Customer "Second Satisfaction"

Liu Zhicheng Management and Service Science (MASS), 2011 International Conference on, 2011

Service failure is determined by the characteristics of the service, so it is inevitable. This paper discusses customer buying behavior that it based on the intention of the customer service response pattern, response forms, response to the cause of complaints (or do not complain) after service failure, which discusses the formation mechanism of the customer "Second satisfaction ", and the ...


A customer service assurance platform for mobile broadband networks

Botta, A.; Pescape, A.; Guerrini, C.; Mangri, M. Communications Magazine, IEEE, 2011

In this article, we discuss trends, issues, requirements and solutions for customer service assurance (CSA) platforms for mobile broadband networks. We propose a distributed probe-based architecture called intelligent CSA (iCSA), and demonstrate how it is a key component of an advanced OSS. iCSA provides support to OSSs, addressing a number of important issues: increased bit rate, joint analysis of control ...


IEEE Draft Standard for Local and Metropolitan Area Networks Virtual Bridged Local Area Network Amendment: Provider Bridging - Remote Customer Service Interfaces

IEEE P802.1Qbc/D1.5, April 2011, 2011

This amendment to IEEE Std. 802.1Q specifies the use of S-VLANs to provide customer service interfaces in one Provider Bridged Network for customer interface LANs attached to another Provider Bridged Network.


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Educational Resources on Customer services

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eLearning

Doing simulation for a living

Fayez, M.S.; Zavagnini, F.; Mollaghasemi, M. Simulation Conference (WSC), Proceedings of the 2011 Winter, 2011

For more than half a century, simulation has proven to be a successful companion to decision makers and analysts around the world, with several packages being successfully used by thousands of modelers, our team being one of them. Despite great popularity and success, however, there have been issues and short-comings that may threaten the accuracy and efficiency of the model ...


A methodology for development of a model warehouse for identifying innovative services in academic libraries

Awan, A.; Daneshgar, F. Information Science and Service Science (NISS), 2011 5th International Conference on New Trends in, 2011

This study is part of a larger project that ultimately aims to enhance effectiveness and relevance of academic libraries in today's ubiquitous and highly networked environments. The current study asserts that management of customer knowledge, enabled by appropriate customer knowledge taxonomy, will potentially lead to both enhancements in the current customer services as well as identification and design of new ...


Service Recovery Strategies Based on Customer "Second Satisfaction"

Liu Zhicheng Management and Service Science (MASS), 2011 International Conference on, 2011

Service failure is determined by the characteristics of the service, so it is inevitable. This paper discusses customer buying behavior that it based on the intention of the customer service response pattern, response forms, response to the cause of complaints (or do not complain) after service failure, which discusses the formation mechanism of the customer "Second satisfaction ", and the ...


A customer service assurance platform for mobile broadband networks

Botta, A.; Pescape, A.; Guerrini, C.; Mangri, M. Communications Magazine, IEEE, 2011

In this article, we discuss trends, issues, requirements and solutions for customer service assurance (CSA) platforms for mobile broadband networks. We propose a distributed probe-based architecture called intelligent CSA (iCSA), and demonstrate how it is a key component of an advanced OSS. iCSA provides support to OSSs, addressing a number of important issues: increased bit rate, joint analysis of control ...


IEEE Draft Standard for Local and Metropolitan Area Networks Virtual Bridged Local Area Network Amendment: Provider Bridging - Remote Customer Service Interfaces

IEEE P802.1Qbc/D1.5, April 2011, 2011

This amendment to IEEE Std. 802.1Q specifies the use of S-VLANs to provide customer service interfaces in one Provider Bridged Network for customer interface LANs attached to another Provider Bridged Network.


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Standards related to Customer services

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