Customer service

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Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (Wikipedia.org)






Conferences related to Customer service

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2013 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)

Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today’s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.The IEEE Service Operations and Logistics, and Informatics (SOLI) conference series aims to bring together researchers and practitioners to discuss issues, challenges and future directions, share their R&D findings and experiences in relative areas.

  • 2012 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI)

    Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.The IEEE Service Operations and Logistics, and Informatics (SOLI) conference series aims to bring together researchers and practitioners to discuss issues, challenges and future directions, share their R&D findings and experiences in relative areas.

  • 2011 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI)

    Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.The IEEE Service Operations and Logistics, and Informatics (SOLI) conference seri

  • 2010 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI)

    Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers. The IEEE Service Operations and Logistics, and Informatics (SOLI) conference ser

  • 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics (SOLI)

    Provide a remarkable opportunity for the academic and industrial communities to address new challenges and share solutions, and discuss future research directions related to service operations, logistics and informatics.

  • 2008 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)

    Services, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today's world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.


2013 International Conference on Machine Learning and Cybernetics (ICMLC)

Statistical Machine Learning, Intelligent & fuzzy control, Pattern Recognition , Ensemble method, Evolutionary computation, Fuzzy & rough set, Data & web mining , Intelligent Business Computing , Biometrics , Bioinformatics , Information retrieval, Cybersecurity, Web intelligence and technology, Semantics & ontology engineering, Social Networks & Ubiquitous Intelligence, Multicriteria decision making, Soft Computing, Intelligent Systems, Speech, Image & Video Processing, Decision Support System

  • 2012 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Pattern Recognition, Biometrics, Inductive learning, Evolutionary computation, Bioinformatics, Data mining, Information retrieval, Intelligent agent, Financial engineering, Rough Set, Applications.

  • 2011 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics.

  • 2010 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2009 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2008 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2007 International Conference on Machine Learning and Cybernetics (ICMLC)

    Multiple themes included: Generalization Error Model for Pattern Classification, Rough Sets and Fuzzy Rough Sets, Multiple Classifier Systems, Computation Life Science and Bioinformatics, Media Computing, Web Intelligent Computing. Topics included: Adaptive systems, Neural nets and support vector machines, Business intelligence, Hybrid and nonlinear systems, Fuzzy theory, control and systems, Data and web mining, Information retrieval, intelligent agent etc.


2012 9th International Conference on Service Systems and Service Management (ICSSSM 2012)

The scope of the conference includes topics on: Theory and Principle of Service Sciences;Service System Design, Operations, and Management, Supply Chain Management for Service, Service Marketing and Financial Management, Specific Industrial Service Management, Service Information Technology and Decision Making,Service Experiential Studies and Case Studies.

  • 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011)

    The main interests of the confernce includes the following areas: Theory and Principle of Service Sciences; Service System Design, Operations, and Management; Supply Chain Management for Service; Service Marketing and Financial Management; Specifically Industrial Service Management; Service Information Technology and Decision Making;Service Experiential Studies and Case Studies

  • 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010)

    The main interests of the confernce includes the following areas: Theory and Principle of Service Sciences; Service System Design, Operations, and Management; Supply Chain Management for Service; Service Marketing and Financial Management; Specifically Industrial Service Management; Service Information Technology and Decision Making;Service Experiential Studies and Case Studies


2012 International Conference on Management and Service Science (MASS 2012)

Enterprise Management, Engineering Management, Service Science, Financial Management, Knowledge Management


2012 Portland International Conference on Management of Engineering & Technology (PICMET)

PICMET's focus is on bringing together the experts on technology management to address the issues involved in managing current and emerging technologies.


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Periodicals related to Customer service

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Engineering Management, IEEE Transactions on

Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.


Intelligent Systems, IEEE

IEEE Intelligent Systems, a bimonthly publication of the IEEE Computer Society, provides peer-reviewed, cutting-edge articles on the theory and applications of systems that perceive, reason, learn, and act intelligently. The editorial staff collaborates with authors to produce technically accurate, timely, useful, and readable articles as part of a consistent and consistently valuable editorial product. The magazine serves software engineers, systems ...


Systems, Man and Cybernetics, Part A, IEEE Transactions on

Systems engineering, including efforts that involve issue formnaulations, issue analysis and modeling, and decision making and issue interpretation at any of the life-cycle phases associated with the definition, development, and implementation of large systems. It will also include efforts that relate to systems management, systems engineering processes and a variety of systems engineering methods such as optimization, modeling and simulation. ...




Xplore Articles related to Customer service

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A Knowledge Discovery Based Customization Services Model and Empirical Analysis

Guoling Lao; Zhaohui Zhang Service Systems and Service Management, 2007 International Conference on, 2007

It is not feasible and practical to offer "one to one" customer service to every customer. Customer segmentation is needed urgently before drawing customization service strategy. Most stockjobbers in China classify their customers into three main groups: big customer, secondary customer, ordinary customer, according to the customers' possessions they declared. But this classification approach is not reasonable and effective enough, ...


Evolution of optical transport in the AT&T network

Clark, L. Optical Fiber Communication Conference and Exhibit, 1998. OFC '98., Technical Digest, 1998

Summary form only given. Achievement of a physically diversified multiple vendor environment is desirable. Despite the ubiquity of SONET equipment, however, the absence of true mid-span meet in long-haul SONET optical transmission systems makes this a challenging objective and leads to an examination of the network transport architecture for other opportunities to facilitate a multiple vendor transport infrastructure environment. One ...


A Study on Returns Logistics Operating Mode in E-business Environment

Changli Feng; Lili Xie Service Operations and Logistics, and Informatics, 2006. SOLI '06. IEEE International Conference on, 2006

The issue of returns is something unavoidable and headachy for online companies. However, the effective and efficient operation of returns logistics will probably be a competitive advantage for these companies. The paper firstly gives a brief literature review, and then analyzes the returns logistics system in e-business environment. According to the level of control exercised upon the returns logistics business ...


Reliability Evaluation of Underground Distribution Networks using Representative Networks

Silva, Alexandre; Mohamed, S.; Djapic, P.; Strbac, G.; Allan, R. Probabilistic Methods Applied to Power Systems, 2006. PMAPS 2006. International Conference on, 2006

There has been a shift in focus in the regulation of distribution network monopolies, from asset based to performance-based regulation. The overall distribution revenue is a function not only of the operating and capital costs incurred by the network owner in providing the service, but also depends on the quality of customer service. Moreover, present regulation continues to encourage year-on-year ...


Spanning Tree Protocol Interoperability with Other Loop Prevention Algorithms

Antonova, G.S. Electrical and Computer Engineering, 2007. CCECE 2007. Canadian Conference on, 2007

This paper addresses interoperability issues between IEEE Spanning Tree-based protocols and other loop prevention algorithms. Description of such protocols, interoperability issues between them and suggestion on how to resolve these issues are presented.


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Educational Resources on Customer service

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eLearning

A Knowledge Discovery Based Customization Services Model and Empirical Analysis

Guoling Lao; Zhaohui Zhang Service Systems and Service Management, 2007 International Conference on, 2007

It is not feasible and practical to offer "one to one" customer service to every customer. Customer segmentation is needed urgently before drawing customization service strategy. Most stockjobbers in China classify their customers into three main groups: big customer, secondary customer, ordinary customer, according to the customers' possessions they declared. But this classification approach is not reasonable and effective enough, ...


Evolution of optical transport in the AT&T network

Clark, L. Optical Fiber Communication Conference and Exhibit, 1998. OFC '98., Technical Digest, 1998

Summary form only given. Achievement of a physically diversified multiple vendor environment is desirable. Despite the ubiquity of SONET equipment, however, the absence of true mid-span meet in long-haul SONET optical transmission systems makes this a challenging objective and leads to an examination of the network transport architecture for other opportunities to facilitate a multiple vendor transport infrastructure environment. One ...


A Study on Returns Logistics Operating Mode in E-business Environment

Changli Feng; Lili Xie Service Operations and Logistics, and Informatics, 2006. SOLI '06. IEEE International Conference on, 2006

The issue of returns is something unavoidable and headachy for online companies. However, the effective and efficient operation of returns logistics will probably be a competitive advantage for these companies. The paper firstly gives a brief literature review, and then analyzes the returns logistics system in e-business environment. According to the level of control exercised upon the returns logistics business ...


Reliability Evaluation of Underground Distribution Networks using Representative Networks

Silva, Alexandre; Mohamed, S.; Djapic, P.; Strbac, G.; Allan, R. Probabilistic Methods Applied to Power Systems, 2006. PMAPS 2006. International Conference on, 2006

There has been a shift in focus in the regulation of distribution network monopolies, from asset based to performance-based regulation. The overall distribution revenue is a function not only of the operating and capital costs incurred by the network owner in providing the service, but also depends on the quality of customer service. Moreover, present regulation continues to encourage year-on-year ...


Spanning Tree Protocol Interoperability with Other Loop Prevention Algorithms

Antonova, G.S. Electrical and Computer Engineering, 2007. CCECE 2007. Canadian Conference on, 2007

This paper addresses interoperability issues between IEEE Spanning Tree-based protocols and other loop prevention algorithms. Description of such protocols, interoperability issues between them and suggestion on how to resolve these issues are presented.


More eLearning Resources

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