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2013 10th International Conference on Service Systems and Service Management (ICSSSM)
Theory and Principle of Service Sciences;Service System Design, Operations, and Management, Supply Chain Management for Service, Service Marketing and Financial Management, Specific Industrial Service Management, Service Information Technology and Decision Making, Service Experiential Studies
2013 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)
Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.The IEEE Service Operations and Logistics, and Informatics (SOLI) conference se
2013 International Conference on Machine Learning and Cybernetics (ICMLC)
Statistical Machine Learning, Intelligent & fuzzy control, Pattern Recognition , Ensemble method, Evolutionary computation, Fuzzy & rough set, Data & web mining , Intelligent Business Computing , Biometrics , Bioinformatics , Information retrieval, Cybersecurity, Web intelligence and technology, Semantics & ontology engineering, Social Networks & Ubiquitous Intelligence, Multicriteria decision making, Soft Computing, Intelligent Systems, Speech, Image & Video Processing, Decision Support System
2013 Portland International Conference on Management of Engineering & Technology (PICMET)
PICMET's focus is on bringing together the experts on technology management to address the issues involved in managing current and emerging technologies.
Enterprise Management, Engineering Management, Service Science, Financial Management, Knowledge Management
Nakamura, K.; Imahori, T.; Ikawa, Y. Technology Management for Global Economic Growth (PICMET), 2010 Proceedings of PICMET '10:, 2010
This paper is focused on the process of value creation in the service business and on the shift of service value created in actual service businesses. The analysis is used to demonstrate proposed models for explaining this shift. Service value is successfully created when customers enjoy the benefits of services proposed through a system of service businesses. The model visualizes ...
Yi Li; Yue Yang Service Sciences (IJCSS), 2012 International Joint Conference on, 2012
Customer needs is always a hot topic in the marketing area. Under the force of competition, it is necessary for the companies to grasp the real customers needs After reviewing the classic theory models about customer needs, including Maslow hierarchy of needs theory, Herzberg's two-factor theory, McClelland Achievement Motivation Theory and Kano model, this study focuses on how customer service ...
Ying-Chun Guo; Dong-xiao Niu Machine Learning and Cybernetics, 2007 International Conference on, 2007
In this paper, a knowledge-based intelligent system for power customer service management is proposed. As the value of knowledge management and customer relationship management has been well recognized, it is essential to make optimal reuse of knowledge of customer among various functional units of the enterprise. As the power company is the industry that provides standard service, it is important ...
Han Xiaoyun; Xie Lishan; Yang Junfeng Service Systems and Service Management (ICSSSM), 2011 8th International Conference on, 2011
Based on literature review, the authors proposed a conceptual model about the relationships among four service fairness (Distributive fairness, Procedural fairness, Interactional fairness, and Informational fairness), customer psychological empowerment and customer attitude including customer trust, customer satisfaction and customer citizenship behavior. We collected data from a bank in Guangzhou and explore the relationship among these variable using the LISREL. Results ...
Sawatani, Y.; Fujigaki, Y. Technology Management in the Energy Smart World (PICMET), 2011 Proceedings of PICMET '11:, 2011
The Shift to service economy is ongoing globally by transforming the social structure. This affects the research and development (R&D) organization as well. Manufacturing companies are shifting to service business, therefore the R&D in manufacturing companies needs a transformation to respond the social change. However, macro level surveys on service innovation do not capture the reality of service R&D activities ...
Third Class Power Engineer British Columbia Institute of Technology
Satellite Communications Lead Engineer University of Miami
IT Manager - Telecommunications Services City of Seattle - IT
Senior Electrical Engineer Kelly Services
Electrical Engineer Masonite
Development Manager Avid Technology, Inc.
Electrical Engineer EFI
Sr. Marketing Electrical Engineer - Metals * Siemens Industry, Inc.
Sr Electrical Engineer - Project Engineer Rockwell Collins
January 2014 Operations Management Trainee - Electrical Engineering - Dalton, GA Shaw Industries Inc
PAE Electrical Engineer I ThyssenKrupp Elevator
Data Center Electrical Engineer URS Corporation
Substation Electrical Engineer Burns & McDonnell
Engineer III, Distribution Electrical Engineer Portland General Electric
Quality Assurance Coordinator Schweitzer Engineering Laboratories, Inc.
Application Engineer - Automation Schweitzer Engineering Laboratories, Inc.
Electrical Engineer Cymer, Inc.
Facility Electrical Engineer Progressive
Electrical Engineer-Excitation Specialist TRC Companies
Electrical Engineer-Power Systems and Design David Evans and Associates, Inc.
Electrical Engineer-Commissioning and Testing David Evans and Associates, Inc.
Electrical Engineer-Rotating Machinery Specialist TRC Companies
Electrical Engineer-Rotating Machinery Protection TRC Companies
Electrical Engineer- Substation Design Experienced Burns & McDonnell
Career-Enhancement Course: Healing Customer Relationships, None
The purpose of this module is to develop skills that will help service providers serve customers who are concerned,angry, or upset after a service breakdown.
Career-Enhancement Course: Guiding Customer Conversations, None
The purpose of this module is to give service providers skills for conducting conversations that effectively attend to external and internal customers' human and business needs.
Career-Enhancement Course: Caring for Customers, None
The purpose of this module is to help service providers develop skills for delivering friendly, attentive service that demonstrates interest in and care for customers on a human level.
Career-Enhancement Course: Dazzling Your Customers, None
The purpose of this module, designed by AchieveGlobal, is to enhance the ability of service providers to make customers feel special and valued.
Gunther, Erich NIST Smart Grid Conceptual Model, 2010
This tutorial describes the NIST (National Institute of Standards and Technology) Conceptual Model, from the top level view to the various levels and how they interoperate. It also describes the seven domains (bulk generation, transmission, distribution, customer, operations, markets, and service providers) as well as the electrical and communication interfaces that connect the layers and domains.
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