Customer service

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Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (Wikipedia.org)






Conferences related to Customer service

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2013 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)

Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today’s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.The IEEE Service Operations and Logistics, and Informatics (SOLI) conference series aims to bring together researchers and practitioners to discuss issues, challenges and future directions, share their R&D findings and experiences in relative areas.

  • 2012 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI)

    Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.The IEEE Service Operations and Logistics, and Informatics (SOLI) conference series aims to bring together researchers and practitioners to discuss issues, challenges and future directions, share their R&D findings and experiences in relative areas.

  • 2011 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI)

    Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.The IEEE Service Operations and Logistics, and Informatics (SOLI) conference seri

  • 2010 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI)

    Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers. The IEEE Service Operations and Logistics, and Informatics (SOLI) conference ser

  • 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics (SOLI)

    Provide a remarkable opportunity for the academic and industrial communities to address new challenges and share solutions, and discuss future research directions related to service operations, logistics and informatics.

  • 2008 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)

    Services, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today's world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.


2013 International Conference on Machine Learning and Cybernetics (ICMLC)

Statistical Machine Learning, Intelligent & fuzzy control, Pattern Recognition , Ensemble method, Evolutionary computation, Fuzzy & rough set, Data & web mining , Intelligent Business Computing , Biometrics , Bioinformatics , Information retrieval, Cybersecurity, Web intelligence and technology, Semantics & ontology engineering, Social Networks & Ubiquitous Intelligence, Multicriteria decision making, Soft Computing, Intelligent Systems, Speech, Image & Video Processing, Decision Support System

  • 2012 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Pattern Recognition, Biometrics, Inductive learning, Evolutionary computation, Bioinformatics, Data mining, Information retrieval, Intelligent agent, Financial engineering, Rough Set, Applications.

  • 2011 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics.

  • 2010 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2009 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2008 International Conference on Machine Learning and Cybernetics (ICMLC)

    Adaptive systems, Neural net and support vector machine, Business intelligence, Hybrid and nonlinear system, Biometrics, Fuzzy set theory, fuzzy control and system, Bioinformatics, Knowledge management, Data and web mining, Information retrieval, Intelligent agent, Intelligent and knowledge based system, Financial engineering, Rough and fuzzy rough set, Inductive learning, Networking and information security, Geoinformatics, Evolutionary computation, Pattern Recognition, Ensemble method, Logistics, Informat

  • 2007 International Conference on Machine Learning and Cybernetics (ICMLC)

    Multiple themes included: Generalization Error Model for Pattern Classification, Rough Sets and Fuzzy Rough Sets, Multiple Classifier Systems, Computation Life Science and Bioinformatics, Media Computing, Web Intelligent Computing. Topics included: Adaptive systems, Neural nets and support vector machines, Business intelligence, Hybrid and nonlinear systems, Fuzzy theory, control and systems, Data and web mining, Information retrieval, intelligent agent etc.


2012 9th International Conference on Service Systems and Service Management (ICSSSM 2012)

The scope of the conference includes topics on: Theory and Principle of Service Sciences;Service System Design, Operations, and Management, Supply Chain Management for Service, Service Marketing and Financial Management, Specific Industrial Service Management, Service Information Technology and Decision Making,Service Experiential Studies and Case Studies.

  • 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011)

    The main interests of the confernce includes the following areas: Theory and Principle of Service Sciences; Service System Design, Operations, and Management; Supply Chain Management for Service; Service Marketing and Financial Management; Specifically Industrial Service Management; Service Information Technology and Decision Making;Service Experiential Studies and Case Studies

  • 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010)

    The main interests of the confernce includes the following areas: Theory and Principle of Service Sciences; Service System Design, Operations, and Management; Supply Chain Management for Service; Service Marketing and Financial Management; Specifically Industrial Service Management; Service Information Technology and Decision Making;Service Experiential Studies and Case Studies


2012 International Conference on Management and Service Science (MASS 2012)

Enterprise Management, Engineering Management, Service Science, Financial Management, Knowledge Management


2012 Portland International Conference on Management of Engineering & Technology (PICMET)

PICMET's focus is on bringing together the experts on technology management to address the issues involved in managing current and emerging technologies.


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Periodicals related to Customer service

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Engineering Management, IEEE Transactions on

Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.


Intelligent Systems, IEEE

IEEE Intelligent Systems, a bimonthly publication of the IEEE Computer Society, provides peer-reviewed, cutting-edge articles on the theory and applications of systems that perceive, reason, learn, and act intelligently. The editorial staff collaborates with authors to produce technically accurate, timely, useful, and readable articles as part of a consistent and consistently valuable editorial product. The magazine serves software engineers, systems ...


Systems, Man and Cybernetics, Part A, IEEE Transactions on

Systems engineering, including efforts that involve issue formnaulations, issue analysis and modeling, and decision making and issue interpretation at any of the life-cycle phases associated with the definition, development, and implementation of large systems. It will also include efforts that relate to systems management, systems engineering processes and a variety of systems engineering methods such as optimization, modeling and simulation. ...




Xplore Articles related to Customer service

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Integrating reliability into distribution planning

Marshall, M.W.; Farmer, D.M. Rural Electric Power Conference, 2005, 2005

The development of short range and long range plans for expansion of the distribution system has become an ever-increasing challenge for today's engineers. At the corporate level, there are two goals common to utilities that appear to be conflicting - cut costs and improve reliability. Compounding this is the fact that the same departments and personnel do not always perform ...


A framework and toolkit to evaluate the value of service request in telecommunication

Wang, C.; Chunhua Tian; Qi Ye; Jiayin Qi; Chong Huang Service Operations and Logistics, and Informatics, 2008. IEEE/SOLI 2008. IEEE International Conference on, 2008

Optimized resources allocation is a practical way for service provider responds to customer's service request with limited resources, the base of which is the business value to service request. In this paper, we analyze the cases of value-added services in telecommunication industry, and propose a comprehensive framework to calculate value of service request, which includes service value, customer historical value, ...


Communication Services of Electric Utilities Underlying Considerations

Conwell, R. N.; Keenan, G. M.; Craig, C. F.; Briggs, E. C. American Institute of Electrical Engineers, Transactions of the, 1931

The paper outlines the communication requirements of electric utilities and suggests effective methods for meeting those requirements. Operating, customer service, and administrative activities are considered separately. However, the advantages of a unified communication system for all activities are outlined. The relative merits of cable, open wire, power line carrier and radio are reviewed. The use of communication channels for telemetering ...


The Effect of IT-Service Capability, Marketing Service Capability, and HR-Service Capability on e-CRM Performance

Ching Huai Peng; Chien-Huang Lin; Pei-Chun Liao Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on, 2008

It is strong necessary for this study to extent the literature contributions for the effect of resource-based theory on e-CRM study. Based on the theory perspective, the purpose of this study is to expand and achieve a better understanding of a natural e-CRM phenomenon, namely the interaction effect of HR-service capability, IT-service capability, and KM-service capability on its e-CRM process ...


The Dempster-Shafer synthesis rule for service supplier selection

Rongyao Zhang; Rongqiu Chen Industrial Engineering and Engineering Management, 2009. IE&EM '09. 16th International Conference on, 2009

Vendor selection becomes increasingly important for most manufacturing firms as it helps to reduce cost to the bottom line. The selection involves the determination of quantitative and qualitative factors so as to select the best possible suppliers. There are many different characteristics between product and service, the service supplier selection is uncertainty and a multi-level assessment of indicators. In this ...


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Educational Resources on Customer service

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eLearning

NIST Smart Grid Conceptual Model

Gunther, Erich NIST Smart Grid Conceptual Model, 2010

This tutorial describes the NIST (National Institute of Standards and Technology) Conceptual Model, from the top level view to the various levels and how they interoperate. It also describes the seven domains (bulk generation, transmission, distribution, customer, operations, markets, and service providers) as well as the electrical and communication interfaces that connect the layers and domains.


Fighting Against Counterfeit Drugs with Sproxil

Mitra, Meliza Fighting Against Counterfeit Drugs with Sproxil, 2011

This webinar explains the issue of counterfeit drugs in emerging markets and about how Sproxil empowers consumers in the fight against fake drugs. Sproxil provides software and systems that capture market intelligence in emerging markets using cell phones. Our service provides automatic protection against counterfeiters. Brand and product pirates in emerging markets pose a significant risk to legitimate manufacturers, leading ...


Maximum Power Point Tracking (MPPT): Algorithms and Applications

Petrone, Giovanni; Spagnuolo, Giovanni Maximum Power Point Tracking (MPPT): Algorithms and Applications, 2012

This webinar explains the issue of counterfeit drugs in emerging markets and about how Sproxil empowers consumers in the fight against fake drugs. Sproxil provides software and systems that capture market intelligence in emerging markets using cell phones. Our service provides automatic protection against counterfeiters. Brand and product pirates in emerging markets pose a significant risk to legitimate manufacturers, leading ...


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Standards related to Customer service

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