42 resources related to Customer service
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2013 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)
Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. New types of service offerings are also emerging to meet the needs of customers and consumers.The IEEE Service Operations and Logistics, and Informatics (SOLI) conference se
2013 International Conference on Machine Learning and Cybernetics (ICMLC)
Statistical Machine Learning, Intelligent & fuzzy control, Pattern Recognition , Ensemble method, Evolutionary computation, Fuzzy & rough set, Data & web mining , Intelligent Business Computing , Biometrics , Bioinformatics , Information retrieval, Cybersecurity, Web intelligence and technology, Semantics & ontology engineering, Social Networks & Ubiquitous Intelligence, Multicriteria decision making, Soft Computing, Intelligent Systems, Speech, Image & Video Processing, Decision Support System
The scope of the conference includes topics on: Theory and Principle of Service Sciences;Service System Design, Operations, and Management, Supply Chain Management for Service, Service Marketing and Financial Management, Specific Industrial Service Management, Service Information Technology and Decision Making,Service Experiential Studies and Case Studies.
Enterprise Management, Engineering Management, Service Science, Financial Management, Knowledge Management
PICMET's focus is on bringing together the experts on technology management to address the issues involved in managing current and emerging technologies.
Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.
IEEE Intelligent Systems, a bimonthly publication of the IEEE Computer Society, provides peer-reviewed, cutting-edge articles on the theory and applications of systems that perceive, reason, learn, and act intelligently. The editorial staff collaborates with authors to produce technically accurate, timely, useful, and readable articles as part of a consistent and consistently valuable editorial product. The magazine serves software engineers, systems ...
Systems engineering, including efforts that involve issue formnaulations, issue analysis and modeling, and decision making and issue interpretation at any of the life-cycle phases associated with the definition, development, and implementation of large systems. It will also include efforts that relate to systems management, systems engineering processes and a variety of systems engineering methods such as optimization, modeling and simulation. ...
Nakamura, K.; Imahori, T.; Ikawa, Y. Technology Management for Global Economic Growth (PICMET), 2010 Proceedings of PICMET '10:, 2010
This paper is focused on the process of value creation in the service business and on the shift of service value created in actual service businesses. The analysis is used to demonstrate proposed models for explaining this shift. Service value is successfully created when customers enjoy the benefits of services proposed through a system of service businesses. The model visualizes ...
Yi Li; Yue Yang Service Sciences (IJCSS), 2012 International Joint Conference on, 2012
Customer needs is always a hot topic in the marketing area. Under the force of competition, it is necessary for the companies to grasp the real customers needs After reviewing the classic theory models about customer needs, including Maslow hierarchy of needs theory, Herzberg's two-factor theory, McClelland Achievement Motivation Theory and Kano model, this study focuses on how customer service ...
Ying-Chun Guo; Dong-xiao Niu Machine Learning and Cybernetics, 2007 International Conference on, 2007
In this paper, a knowledge-based intelligent system for power customer service management is proposed. As the value of knowledge management and customer relationship management has been well recognized, it is essential to make optimal reuse of knowledge of customer among various functional units of the enterprise. As the power company is the industry that provides standard service, it is important ...
Han Xiaoyun; Xie Lishan; Yang Junfeng Service Systems and Service Management (ICSSSM), 2011 8th International Conference on, 2011
Based on literature review, the authors proposed a conceptual model about the relationships among four service fairness (Distributive fairness, Procedural fairness, Interactional fairness, and Informational fairness), customer psychological empowerment and customer attitude including customer trust, customer satisfaction and customer citizenship behavior. We collected data from a bank in Guangzhou and explore the relationship among these variable using the LISREL. Results ...
Sawatani, Y.; Fujigaki, Y. Technology Management in the Energy Smart World (PICMET), 2011 Proceedings of PICMET '11:, 2011
The Shift to service economy is ongoing globally by transforming the social structure. This affects the research and development (R&D) organization as well. Manufacturing companies are shifting to service business, therefore the R&D in manufacturing companies needs a transformation to respond the social change. However, macro level surveys on service innovation do not capture the reality of service R&D activities ...
Career-Enhancement Course: Healing Customer Relationships, None
The purpose of this module is to develop skills that will help service providers serve customers who are concerned,angry, or upset after a service breakdown.
Career-Enhancement Course: Guiding Customer Conversations, None
The purpose of this module is to give service providers skills for conducting conversations that effectively attend to external and internal customers' human and business needs.
Career-Enhancement Course: Caring for Customers, None
The purpose of this module is to help service providers develop skills for delivering friendly, attentive service that demonstrates interest in and care for customers on a human level.
Career-Enhancement Course: Dazzling Your Customers, None
The purpose of this module, designed by AchieveGlobal, is to enhance the ability of service providers to make customers feel special and valued.
Gunther, Erich NIST Smart Grid Conceptual Model, 2010
This tutorial describes the NIST (National Institute of Standards and Technology) Conceptual Model, from the top level view to the various levels and how they interoperate. It also describes the seven domains (bulk generation, transmission, distribution, customer, operations, markets, and service providers) as well as the electrical and communication interfaces that connect the layers and domains.
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