Customer satisfaction

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Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. (Wikipedia.org)






Conferences related to Customer satisfaction

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2019 IEEE 15th International Conference on Automation Science and Engineering (CASE)

The conference is the primary forum for cross-industry and multidisciplinary research in automation. Its goal is to provide a broad coverage and dissemination of foundational research in automation among researchers, academics, and practitioners.


2018 15th IEEE Annual Consumer Communications & Networking Conference (CCNC)

IEEE CCNC 2018 will present the latest developments and technical solutions in the areas of home networking, consumer networking, enabling technologies (such as middleware) and novel applications and services. The conference will include a peer-reviewed program of technical sessions, special sessions, business application sessions, tutorials, and demonstration sessions


2018 Annual IEEE International Systems Conference (SysCon)

The Conference addresses the discipline of systemsengineering, including theory, technology, methodology,and applications of complex systems, system-of-systems,and integrated systems of national and globalsignificance. It focuses on Systems Engineering for Complex Systems; and the conference caters to both practitioners andacademics, providing a forum to exchange ideas andexperiences on technology, methodology, applications,study cases, and practical experiences.

  • 2019 IEEE International Systems Conference (SysCon)

    addresses the discipline of systems engineering,including theory, technology, methodology, andapplications of complex systems, system-of-systems,and integrated systems of national and globalsignificance.

  • 2017 Annual IEEE International Systems Conference (SysCon)

    The IEEE International Systems Conference facilitates interactions among communities of interest on system-level problems andapplications. System-level thinking is essential in the worldtoday, not only for technical systems, but also for societyat large. The Conference addresses the discipline of systemsengineering, including theory, technology, methodology,and applications of complex systems, system-of-systems,and integrated systems of national and globalsignificance.

  • 2016 Annual IEEE Systems Conference (SysCon)

    The theme of the IEEE International SystemsConference is Engineering of Complex Systems, to includeSystems-of-systems, Systems Engineering, Systems Integration,and Systems Thinking

  • 2015 Annual IEEE Systems Conference (SysCon)

    The theme of the IEEE International Systems Conference is Engineering of Complex Systems, to include Systems-of-systems, Systems Engineering, Systems Integration, and Systems Thinking.

  • 2014 8th Annual IEEE Systems Conference (SysCon)

    This conference seeks to create an interactive forum forthe advancement of the practice of systems engineeringacross the multiple disciplines and specialty areasassociated with the engineering of complex systems. Theconference will provide a venue for systems engineeringpractitioners, managers, researchers, and educators toexchange innovative concepts, ideas, applications, andlessons learned addressing: Applications-oriented topics on large-scale systemsand system-of-systems in topics noted below

  • 2013 7th Annual IEEE Systems Conference (SysCon)

    Conference addresses systems, complex systems, systems-of-systems, critical systems, and the systems engineering disciplines needed to implement such large-scale or complex systems in the international arena.

  • 2012 6th Annual IEEE Systems Conference (SysCon)

    The IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-Systems Implications for Systems Engineering, Systems Integration, and Systems Thinking.

  • 2011 IEEE International Systems Conference (SysCon)

    IEEE International Systems Conference Scope is Engineering of Complex Systems, to include Systems-of-systems, Large-scale Systems Integration, and Systems Engineering and Systems Thinking.

  • 2010 4th Annual IEEE Systems Conference

    The theme of the IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-systems Implications for Systems Engineering, Systems Integration, and Systems Thinking.

  • 2009 3rd Annual IEEE Systems Conference

    Engineering Comles Integtared Systems and Systems-of-Systems - Implications for Systems Engineering, Systems Integration, and Systems Thinking

  • 2008 2nd Annual IEEE Systems Conference

    The theme of the IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-systems- Implications for Systems Engineering, Systems Integration, and Systems Thinking.

  • 2007 1st Annual IEEE Systems Conference

    The theme of the IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-systems - Implications for Systems Engineering, Systems Integration, and Systems Thinking.


2018 IEEE 26th International Requirements Engineering Conference (RE)

RE'18 offers an extensive program of interest to academia, government and industry including three distinguished keynote speakers and three conference days full of papers, panels, posters and demos. A series of exciting tutorials to develop skills in and advance awareness of requirements engineering practices is of particular interest to industry. The main conference is preceded by two days of workshops and the doctoral symposium.


2018 IEEE Aerospace Conference

The international IEEE Aerospace Conference is organized to promote interdisciplinaryunderstanding of aerospace systems, their underlying science, and technology


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Periodicals related to Customer satisfaction

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Communications Magazine, IEEE

IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...


Computer

Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.


Consumer Electronics, IEEE Transactions on

The design and manufacture of consumer electronics products, components, and related activities, particularly those used for entertainment, leisure, and educational purposes


Design & Test of Computers, IEEE

IEEE Design & Test of Computers offers original works describing the methods used to design and test electronic product hardware and supportive software. The magazine focuses on current and near-future practice, and includes tutorials, how-to articles, and real-world case studies. Topics include IC/module design, low-power design, electronic design automation, design/test verification, practical technology, and standards. IEEE Design & Test of ...


Engineering Management Review, IEEE

Reprints articles from other publications of significant interest to members. The papers are aimed at those engaged in managing research, development, or engineering activities. Reprints make it possible for the readers to receive the best of today's literature without having to subscribe to and read other periodicals.


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Most published Xplore authors for Customer satisfaction

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Xplore Articles related to Customer satisfaction

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Utilizing Real-Time Outage Data for External and Internal Reporting

[{u'author_order': 1, u'affiliation': u'Member, IEEE, Exelon Energy Delivery, Oakbrook Terrace, IL 60181, USA; Manager, Regulatory Performance and Reporting, Exelon Energy Delivery. e-mail: keith.frost@exeloncorp.com', u'full_name': u'Keith Frost'}] 2007 IEEE Power Engineering Society General Meeting, None

This paper describes various uses for real-time outage information by electric utilities and their customers. With today's focus on customer satisfaction, this information is useful for both internal and external purposes.


Elevator service time distribution for the product allocation problem in a multi-level distribution center

[{u'author_order': 1, u'affiliation': u'School of Economics and Management, Southwest Jiaotong University, 610031, P.R. China', u'full_name': u'Yanru Chen'}, {u'author_order': 2, u'affiliation': u'School of Traffic and Transportation, Southwest Jiaotong University, 610031, P.R. China', u'full_name': u'Yangsheng Jiang'}] 2010 7th International Conference on Service Systems and Service Management, None

In a multi-level distribution center, elevator traffic operations during the down pattern are necessary to be considered when product allocation decision is made. In this paper, we take elevator service system in this situation as a serial correlated queuing system with one queue at every floor. For these queue systems, we first redefine service time of every queuing system. Then ...


Batch size optimization of a furnace and pre-clean area by using dynamic simulations

[{u'author_order': 1, u'affiliation': u'Dept. of Production Control, Philips Semicond., Netherlands', u'full_name': u'H. J. A. Rulkens'}, {u'author_order': 2, u'full_name': u'E. J. J. Van Campen'}, {u'author_order': 3, u'full_name': u'J. Van Herk'}, {u'author_order': 4, u'full_name': u'J. E. Rooda'}] IEEE/SEMI 1998 IEEE/SEMI Advanced Semiconductor Manufacturing Conference and Workshop (Cat. No.98CH36168), None

A dynamic simulation model is a powerful and fast tool to analyze existing production situations and to optimize the performance by evaluating alternative scheduling rules. This paper presents such an analysis and optimization for a furnace and pre-clean area of a wafer fab. The design of a dynamic model is described. Furthermore, experiments are described that illustrate the influence of ...


A Dynamic Evaluation Model Based on Customer Expectation and Satisfaction

[{u'author_order': 1, u'affiliation': u'Grad. Sch. of Econ., Kyoto Univ., Kyoto, Japan', u'full_name': u'Hisashi Masuda'}, {u'author_order': 2, u'affiliation': u'Grad. Sch. of Manage., Kyoto Univ., Kyoto, Japan', u'full_name': u'Yoshinori Hara'}] 2011 Annual SRII Global Conference, None

In the servicizing economy, service evaluation is a serious issue for enterprises and customers. Applying evaluation criteria for products would not fit to service due to its unique characteristics. For example, customer's evaluation for service highly depends on an individual literacy, expectation, situation, etc. that are basically time-variable. However, existing evaluation models for service do not consider such dynamic aspects. ...


Target Setting for Technical Requirements in Time-Stamped Software Quality Function

[{u'author_order': 1, u'affiliation': u'Comput. Sci. Dept., Missouri Univ. of Sci. & Technol., Rolla, MO, USA', u'full_name': u'Xiaoqing Liu'}, {u'author_order': 2, u'affiliation': u'Comput. Sci. Dept., Missouri Univ. of Sci. & Technol., Rolla, MO, USA', u'full_name': u'Praveen Inuganti'}, {u'author_order': 3, u'affiliation': u'Software Eng. Center, Toshiba Corp., Japan', u'full_name': u'Kunio Noguchi'}, {u'author_order': 4, u'affiliation': u'Software Eng. Center, Toshiba Corp., Japan', u'full_name': u'Yuji Kyoya'}] 2010 IEEE 34th Annual Computer Software and Applications Conference, None

Technical requirements are hard to determine in software development. They are often specified subjectively in practice. Poorly determined technical requirements often lead to poor customer satisfaction, cost overrun, and delay in schedule, and poor quality. Quality Function Deployment (QFD) is one of major engineering methods used to elicit customer's needs and transforms them into technical requirements in industry. It has ...


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Educational Resources on Customer satisfaction

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eLearning

No eLearning Articles are currently tagged "Customer satisfaction"

IEEE-USA E-Books

  • Influences of Technical Documentation and Its Translation on Efficiency and Customer Satisfaction

    Modern manuals typically accompany products that are distributed to multiple countries. Therefore, they must be given in multiple languages. Because those manuals include the same instructions in multiple languages, they are usually written in the primary language of the manufacturing company and then translated into the remaining languages. This can cause problems with procedures and terminology. In this chapter, the author explains from her experience why this is so, what tools are available to help, and the resulting challenges faced by technical communicators. Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, and customer relationship management. Document management systems (DMS) for technical documentation manage the files directly in the format in which they will be published. The chapter focuses on the technical documentation department and thus on DMS and content management systems (CMS).

  • CAD/CAM of Sculptured Surfaces on Multi-Axis NC Machine

    Many products are designed with aesthetic sculptured surfaces to enhance their appearance, an important factor in customer satisfaction, especially for automotive and consumer electronics products. In other cases, products have sculptured surfaces to meet functional requirements. Functional surfaces interact with the environment or with other surfaces. Because of this, functional surfaces can also be called dynamic surfaces. Functional surfaces do not possess the property to slide over itself, which causes significant complexity in machining of sculptured surfaces. The application of multiaxis numerically controlled (NC) machines is the only way for an efficient machining of sculptured surfaces. Reduction of machining time is a critical issue when machining sculptured surfaces on multiaxis NC machines. To reduce the machining cost of a sculptured surface, the machining time must be as short as possible. Table of Contents: Introduction / Analytical Representation of Scupltured Surfaces / Kinematics of Sculptured-Surface Machining / Analytical Description of the Geometry of Contact of the Sculptured Surface and of the Generating Surface of the Form-Cutting Tool / Form-Cutting Tools of Optimal Design / Conditions of Proper Sculptured-Surface Generation / Predicted Accuracy of the Machined Sculptured Surface / Optimal Sculptured- Surface Machining

  • Understanding User-Web Interactions via Web Analytics

    This lecture presents an overview of the Web analytics process, with a focus on providing insight and actionable outcomes from collecting and analyzing Internet data. The lecture first provides an overview of Web analytics, providing in essence, a condensed version of the entire lecture. The lecture then outlines the theoretical and methodological foundations of Web analytics in order to make obvious the strengths and shortcomings of Web analytics as an approach. These foundational elements include the psychological basis in behaviorism and methodological underpinning of trace data as an empirical method. These foundational elements are illuminated further through a brief history of Web analytics from the original transaction log studies in the 1960s through the information science investigations of library systems to the focus on Websites, systems, and applications. Following a discussion of on- going interaction data within the clickstream created using log files and page tagging for analytics of Website and search logs, the lecture then presents a Web analytic process to convert these basic data to meaningful key performance indicators in order to measure likely converts that are tailored to the organizational goals or potential opportunities. Supplementary data collection techniques are addressed, including surveys and laboratory studies. The overall goal of this lecture is to provide implementable information and a methodology for understanding Web analytics in order to improve Web systems, increase customer satisfaction, and target revenue through effective analysis of user-Website interactions. Table of Contents: Understanding Web Analytics / The Foundations of Web Analytics: Theory and Methods / The History of Web Analytics / Data Collection for Web Analytics / Web Analytics Fundamentals / Web Analytics Strategy / Web Analytics as Competitive Intelligence / Supplementary Methods for Augmenting Web Analytics / Search Log Analytics / Conclusion / Key T rms / Blogs for Further Reading / References

  • Production AST with Computers Using the Taguchi Method - Reprinted from Environmental Stress Testing Experiment Using the Taguchi Method, IEEE Transactions on Components, Packaging, and Manufacturing Technology, Part A, Vol. 18, No.1, pp. 39, with permission from the author and the IEEE, 1995.

    Manufacturing process improvements which increase productivity, decrease test process time, and improve customer satisfaction are highly desirable in today's marketplace. The application of environmental stress screening (ESS), i.e, Production AST, is a method of achieving these improvements. ESS is the application of stresses applied beyond product specification limits in order to find latent product defects. Utilizing ESS achieves increased robustness and lowers infant mortality. An experiment was performed to identify the significance or relevancy of the selected stresses for application in the printed wiring assembly (PWA) production process by using a statistically significant controlled method. The _design of experiments_ statistical approach (analysis of variance) is applied, combined with the Taguchi two-level, seven-factor design method. This experiment concentrated on three stresses?-?temperature cycling, random vibration, and power cyling?-?and two diagnostic levels?-?a prom-based (programmable memory chip), power-on self test (POST), and a functional diagnostic test suite, contained on disk storage. This was not an optimization experiment. Once the significance to the production process is identified, future optimizing of temperature cycling, power cycling, and vibration screens will be conducted. Also, voltage margining was not included to reduce the complexity of the experiment- treatment factors and interactions. Experimental results and conclusions on the effectiveness of different stress regimens are presented in this chapter. * Introduction * Objectives * Stress Overview * Stress Screen Designs * Experiment Overview * The Taguchi Method * Response Variable Results and Conclusions of the Taguchi Experiment < LI> Intra-Experiment Summary * Taguchi Method Conclusion * Terms * Acknowledgments * References



Standards related to Customer satisfaction

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