Customer satisfaction

View this topic in
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. (Wikipedia.org)






Conferences related to Customer satisfaction

Back to Top

2019 IEEE 15th International Conference on Automation Science and Engineering (CASE)

The conference is the primary forum for cross-industry and multidisciplinary research in automation. Its goal is to provide a broad coverage and dissemination of foundational research in automation among researchers, academics, and practitioners.


2018 15th IEEE Annual Consumer Communications & Networking Conference (CCNC)

IEEE CCNC 2018 will present the latest developments and technical solutions in the areas of home networking, consumer networking, enabling technologies (such as middleware) and novel applications and services. The conference will include a peer-reviewed program of technical sessions, special sessions, business application sessions, tutorials, and demonstration sessions


2018 Annual IEEE International Systems Conference (SysCon)

The Conference addresses the discipline of systemsengineering, including theory, technology, methodology,and applications of complex systems, system-of-systems,and integrated systems of national and globalsignificance. It focuses on Systems Engineering for Complex Systems; and the conference caters to both practitioners andacademics, providing a forum to exchange ideas andexperiences on technology, methodology, applications,study cases, and practical experiences.

  • 2019 IEEE International Systems Conference (SysCon)

    addresses the discipline of systems engineering,including theory, technology, methodology, andapplications of complex systems, system-of-systems,and integrated systems of national and globalsignificance.

  • 2017 Annual IEEE International Systems Conference (SysCon)

    The IEEE International Systems Conference facilitates interactions among communities of interest on system-level problems andapplications. System-level thinking is essential in the worldtoday, not only for technical systems, but also for societyat large. The Conference addresses the discipline of systemsengineering, including theory, technology, methodology,and applications of complex systems, system-of-systems,and integrated systems of national and globalsignificance.

  • 2016 Annual IEEE Systems Conference (SysCon)

    The theme of the IEEE International SystemsConference is Engineering of Complex Systems, to includeSystems-of-systems, Systems Engineering, Systems Integration,and Systems Thinking

  • 2015 Annual IEEE Systems Conference (SysCon)

    The theme of the IEEE International Systems Conference is Engineering of Complex Systems, to include Systems-of-systems, Systems Engineering, Systems Integration, and Systems Thinking.

  • 2014 8th Annual IEEE Systems Conference (SysCon)

    This conference seeks to create an interactive forum forthe advancement of the practice of systems engineeringacross the multiple disciplines and specialty areasassociated with the engineering of complex systems. Theconference will provide a venue for systems engineeringpractitioners, managers, researchers, and educators toexchange innovative concepts, ideas, applications, andlessons learned addressing: Applications-oriented topics on large-scale systemsand system-of-systems in topics noted below

  • 2013 7th Annual IEEE Systems Conference (SysCon)

    Conference addresses systems, complex systems, systems-of-systems, critical systems, and the systems engineering disciplines needed to implement such large-scale or complex systems in the international arena.

  • 2012 6th Annual IEEE Systems Conference (SysCon)

    The IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-Systems Implications for Systems Engineering, Systems Integration, and Systems Thinking.

  • 2011 IEEE International Systems Conference (SysCon)

    IEEE International Systems Conference Scope is Engineering of Complex Systems, to include Systems-of-systems, Large-scale Systems Integration, and Systems Engineering and Systems Thinking.

  • 2010 4th Annual IEEE Systems Conference

    The theme of the IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-systems Implications for Systems Engineering, Systems Integration, and Systems Thinking.

  • 2009 3rd Annual IEEE Systems Conference

    Engineering Comles Integtared Systems and Systems-of-Systems - Implications for Systems Engineering, Systems Integration, and Systems Thinking

  • 2008 2nd Annual IEEE Systems Conference

    The theme of the IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-systems- Implications for Systems Engineering, Systems Integration, and Systems Thinking.

  • 2007 1st Annual IEEE Systems Conference

    The theme of the IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-systems - Implications for Systems Engineering, Systems Integration, and Systems Thinking.


2018 IEEE 26th International Requirements Engineering Conference (RE)

RE'18 offers an extensive program of interest to academia, government and industry including three distinguished keynote speakers and three conference days full of papers, panels, posters and demos. A series of exciting tutorials to develop skills in and advance awareness of requirements engineering practices is of particular interest to industry. The main conference is preceded by two days of workshops and the doctoral symposium.


2018 IEEE Aerospace Conference

The international IEEE Aerospace Conference is organized to promote interdisciplinaryunderstanding of aerospace systems, their underlying science, and technology


More Conferences

Periodicals related to Customer satisfaction

Back to Top

Communications Magazine, IEEE

IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...


Computer

Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.


Consumer Electronics, IEEE Transactions on

The design and manufacture of consumer electronics products, components, and related activities, particularly those used for entertainment, leisure, and educational purposes


Design & Test of Computers, IEEE

IEEE Design & Test of Computers offers original works describing the methods used to design and test electronic product hardware and supportive software. The magazine focuses on current and near-future practice, and includes tutorials, how-to articles, and real-world case studies. Topics include IC/module design, low-power design, electronic design automation, design/test verification, practical technology, and standards. IEEE Design & Test of ...


Engineering Management Review, IEEE

Reprints articles from other publications of significant interest to members. The papers are aimed at those engaged in managing research, development, or engineering activities. Reprints make it possible for the readers to receive the best of today's literature without having to subscribe to and read other periodicals.


More Periodicals

Most published Xplore authors for Customer satisfaction

Back to Top

Xplore Articles related to Customer satisfaction

Back to Top

Customer satisfaction theory applied in the housing industry: An empirical study of low-priced housing in beijing

[{u'author_order': 1, u'affiliation': u'Department of Construction Management, Tsinghua University, Beijing 100084, China', u'full_name': u'Song Yang'}, {u'author_order': 2, u'affiliation': u'Department of Construction Management, Tsinghua University, Beijing 100084, China', u'full_name': u'Yan Zhu'}] Tsinghua Science and Technology, 2006

A household satisfaction index (HSI) model based on the American customer satisfaction index (ACSI) model was fit to the housing industry in China and used with the software LISREL to measure the HSI in Beijing. Specifically, the empirical study analyzes the HSI of low-priced housing in Beijing. The results show that the HSI model is valid and the customer satisfaction ...


Customer service experience and satisfaction in retail stores

[{u'author_order': 1, u'affiliation': u'Netaji Subhas Institute of Technology, New Delhi, India', u'full_name': u'Anish Krishna'}, {u'author_order': 2, u'affiliation': u'Netaji Subhas Institute of Technology, New Delhi, India', u'full_name': u'Pankaj Deshwal'}] 2016 3rd International Conference on Computing for Sustainable Global Development (INDIACom), 2016

The objective of this paper are: (a) to test and validate customer experience quality scale (EXQ) in the Indian retail store context, (b) to see how dimensions of experience quality scale explain customer satisfaction in the Indian retail store context. In this study we have utilised 346 responses on which the analysis was done. Factor analysis and linear multiple regression ...


Fuzzy Analytical Hierarchy Process Applied to Port Logistics Efficiency Evaluation

[{u'author_order': 1, u'full_name': u'Xuelian Liu'}] 2010 International Conference on Intelligent Computation Technology and Automation, 2010

This paper aims to construct analysis model of port logistics arrangement using Delphi and AHP, furthermore, establishment of fuzzy theory and analytical hierarchy process model and factor set. And calculate every index weight with the weighting method-G<sub>1</sub> based on differential principle and appraise comprehensive efficiency using fuzzy theory and analytical hierarchy process evaluation method. Using the average weighting method make ...


An integrated TQM approach for a switching systems equipment supplier AT&amp;amp;T's United States Customer Business Unit

[{u'author_order': 1, u'affiliation': u'AT&T Network Syst., Lisle, IL, USA', u'full_name': u'G.R. Hlava'}, {u'author_order': 2, u'affiliation': u'AT&T Network Syst., Lisle, IL, USA', u'full_name': u'W.A. Hoberg'}, {u'author_order': 3, u'affiliation': u'AT&T Network Syst., Lisle, IL, USA', u'full_name': u'T.C. Pingel'}] Proceedings of GLOBECOM '93. IEEE Global Telecommunications Conference, 1993

Management of quality has become a strategic issue for companies in all industries around the world. Companies without a clear focus on satisfying customer needs and expectations through a total quality management (TQM) approach will be unable to compete. This paper describes the integrated TQM approach for the United States Customer Business Unit (US CBU) in AT&T's Switching Systems Business ...


Use of Six Sigma to optimize Cordis sales administration and order and revenue management process

[{u'author_order': 1, u'affiliation': u'Cordis Corp., Miami Lakes, FL, USA', u'full_name': u'A. Rivera'}, {u'author_order': 2, u'full_name': u'J. Marovich'}] Proceeding of the 2001 Winter Simulation Conference (Cat. No.01CH37304), 2001

Cordis Corporation, a Johnson and Johnson Company, undertook a project to reduce the sales representatives administrative tasks by 50% and to optimize the order and revenue management process for its customers. The existing process was complex, consisting of numerous handoffs, non-integrated systems, and duplication of work. Due to these issues, sales representatives and sales administration were spending too much time ...


More Xplore Articles

Educational Resources on Customer satisfaction

Back to Top

eLearning

No eLearning Articles are currently tagged "Customer satisfaction"

IEEE-USA E-Books

  • The Missing Piece of Software Development

    Software product planning is the activity of selecting which product you should build. The subsequent activities of requirements specification, design and coding are primarily technical activities; software product planning requires the highest levels of understanding of both technology and business. Marketing and development typically take adversarial roles during product planning. Both parties lose if the product cannot be sold, and both parties lose when the product is delivered a year late. Complex relationships drive product planning such as customer demand, development cost, development risk, market size, competition, the time need to market the product, and price. Key to being successful at software product planning is having at our disposal the concept of a?>level playing field?>. Each side needs to understand its own factors as well as the other side's factors, and will thus be able to understand the myriad implications of every decision.



Standards related to Customer satisfaction

Back to Top

No standards are currently tagged "Customer satisfaction"


Jobs related to Customer satisfaction

Back to Top