Customer satisfaction

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Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. (Wikipedia.org)






Conferences related to Customer satisfaction

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2013 9th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM)

All areas related to wireless communications, network technologies, and mobile computing systems.


2013 International Conference on Management Science and Engineering (ICMSE)

Management science and engineering, including operations research, organizational systems and behavior, economics and finance, and public administration.


2012 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

All areas related to industrial engineering and engineering management.

  • 2011 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

    The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) aims to provide a forum to disseminate, to all branches of industries, information on the most recent and relevant research, theories and practices in IEEM and related fields. This conference has been hosted by leading universities in Asia and has grown over the years in tandem with the rising importance of industrial engineering and applications.

  • 2010 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

    The IEEE IEEM aims to provide a forum to disseminate, to all branches of industries, information on the most recent and relevant research, theories and practices in industrial engineering and engineering management. IEEM has been held in Singapore and Hong Kong, and has become a leading international conference in the field of IEEM.

  • 2009 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

    global manufacturing and management, operations research, production planning, quality and reliability engineering, safety, security and risk management, service innovation and management, supply chain


2012 International Conference on Management and Service Science (MASS 2012)

Enterprise Management, Engineering Management, Service Science, Financial Management, Knowledge Management


2011 3rd International Workshop on Education Technology and Computer Science (ETCS)

ETCS2011 will be held on 12-13 March, 2011 in Wuhan, China. ETCS2009 and ETCS2010 have been indexed by EI Compendex and ISTP. The ETCS2011 will bring together the top researchers from Asian Pacific nations, North America, Europe and around the world to exchange their research results and address open issues in Education Technology and Computer Science.

  • 2010 2nd International Workshop on Education Technology and Computer Science (ETCS)

    The 2nd International Workshop on Education Technology and Computer Science (ETCS2010) will be held on 6-7 March, 2010 in Wuhan, China. The workshop will bring together the top researchers from Asian Pacific nations, North America, Europe and around the world to exchange their research results and address open issues in Education Technology and Computer Science.



Periodicals related to Customer satisfaction

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Computer

Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.


Engineering Management, IEEE Transactions on

Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.


Fuzzy Systems, IEEE Transactions on

Theory and application of fuzzy systems with emphasis on engineering systems and scientific applications. (6) (IEEE Guide for Authors) Representative applications areas include:fuzzy estimation, prediction and control; approximate reasoning; intelligent systems design; machine learning; image processing and machine vision;pattern recognition, fuzzy neurocomputing; electronic and photonic implementation; medical computing applications; robotics and motion control; constraint propagation and optimization; civil, chemical and ...



Most published Xplore authors for Customer satisfaction

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Xplore Articles related to Customer satisfaction

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Strategic Alignment Methods Based on Demands Classification of Information Technology

Yiming Xiang; Xiaobo Wu; Baoliang Hu 2008 IEEE Symposium on Advanced Management of Information for Globalized Enterprises (AMIGE), 2008

Information technologies have already become the critical tools of the strategy execution and drive in the enterprises. In the strategic information system era, the alignment degree between IT strategy and enterprise strategy directly determines the effectiveness of the application of the information technologies, and has a huge influence on the enterprises. According to McFarlan's strategic grid and Henderson's strategic alignment ...


Fuzzy Eco-Design Product Development by Using Quality Function Deployment

Tsai-Chi Kuo; Wu Hsin-Hung 2005 4th International Symposium on Environmentally Conscious Design and Inverse Manufacturing, 2005

Recently, resource optimization (energy and material) and environmental issues in life-cycle context are taken very seriously by both the general public and government agencies. Also, some governments have set up official eco-labeling schemes, which are used to inform consumers of Eco (ecology and economic) design products. In the past, several environmental impact analyses and evaluation tools are significantly developed to ...


The evaluation of the customer service quality in a supply chain based on the LOWA aggregation operator

Yan-Ping Jiang; Zhu-Chao Yu; Zhi-Ping Fan Proceedings. 2005 IEEE International Engineering Management Conference, 2005., 2005

First Page of the Article ![](/xploreAssets/images/absImages/01559164.png)


Reliability on the regulatory horizon

C. A. Warren; M. J. Adams 2001 IEEE/PES Transmission and Distribution Conference and Exposition. Developing New Perspectives (Cat. No.01CH37294), 2001

This paper details regulatory changes in the United States that have changed the way investor owned utilities operate. The requirements have impacted reliability reporting and expenditures. The main thrust of the paper is to recap State mandates, discuss technology changes that have resulted, and to comment on ways some utilities are getting "ahead of the curve"


Moving Forward the Limits for Service Operations Optimization

V. Cesarotti; C. Spada; A. Giuiusa; S. Biagiotti 2010 International Conference on Service Sciences, 2010

Many authors have contributed to Service Strategy and to Service Management literature, but much less has been done in the field of Service Operation Management, and this can be confirmed by noticing how many service organizations still are not able to optimize their operations without sacrificing customer satisfaction and vice versa. We have identified some critical issues in literature that ...


More Xplore Articles

Educational Resources on Customer satisfaction

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eLearning

Strategic Alignment Methods Based on Demands Classification of Information Technology

Yiming Xiang; Xiaobo Wu; Baoliang Hu 2008 IEEE Symposium on Advanced Management of Information for Globalized Enterprises (AMIGE), 2008

Information technologies have already become the critical tools of the strategy execution and drive in the enterprises. In the strategic information system era, the alignment degree between IT strategy and enterprise strategy directly determines the effectiveness of the application of the information technologies, and has a huge influence on the enterprises. According to McFarlan's strategic grid and Henderson's strategic alignment ...


Fuzzy Eco-Design Product Development by Using Quality Function Deployment

Tsai-Chi Kuo; Wu Hsin-Hung 2005 4th International Symposium on Environmentally Conscious Design and Inverse Manufacturing, 2005

Recently, resource optimization (energy and material) and environmental issues in life-cycle context are taken very seriously by both the general public and government agencies. Also, some governments have set up official eco-labeling schemes, which are used to inform consumers of Eco (ecology and economic) design products. In the past, several environmental impact analyses and evaluation tools are significantly developed to ...


The evaluation of the customer service quality in a supply chain based on the LOWA aggregation operator

Yan-Ping Jiang; Zhu-Chao Yu; Zhi-Ping Fan Proceedings. 2005 IEEE International Engineering Management Conference, 2005., 2005

First Page of the Article ![](/xploreAssets/images/absImages/01559164.png)


Reliability on the regulatory horizon

C. A. Warren; M. J. Adams 2001 IEEE/PES Transmission and Distribution Conference and Exposition. Developing New Perspectives (Cat. No.01CH37294), 2001

This paper details regulatory changes in the United States that have changed the way investor owned utilities operate. The requirements have impacted reliability reporting and expenditures. The main thrust of the paper is to recap State mandates, discuss technology changes that have resulted, and to comment on ways some utilities are getting "ahead of the curve"


Moving Forward the Limits for Service Operations Optimization

V. Cesarotti; C. Spada; A. Giuiusa; S. Biagiotti 2010 International Conference on Service Sciences, 2010

Many authors have contributed to Service Strategy and to Service Management literature, but much less has been done in the field of Service Operation Management, and this can be confirmed by noticing how many service organizations still are not able to optimize their operations without sacrificing customer satisfaction and vice versa. We have identified some critical issues in literature that ...


More eLearning Resources

IEEE-USA E-Books

  • No title

    This lecture presents an overview of the Web analytics process, with a focus on providing insight and actionable outcomes from collecting and analyzing Internet data. The lecture first provides an overview of Web analytics, providing in essence, a condensed version of the entire lecture. The lecture then outlines the theoretical and methodological foundations of Web analytics in order to make obvious the strengths and shortcomings of Web analytics as an approach. These foundational elements include the psychological basis in behaviorism and methodological underpinning of trace data as an empirical method. These foundational elements are illuminated further through a brief history of Web analytics from the original transaction log studies in the 1960s through the information science investigations of library systems to the focus on Websites, systems, and applications. Following a discussion of on- going interaction data within the clickstream created using log files and page tagging for analytics of Website and search logs, the lecture then presents a Web analytic process to convert these basic data to meaningful key performance indicators in order to measure likely converts that are tailored to the organizational goals or potential opportunities. Supplementary data collection techniques are addressed, including surveys and laboratory studies. The overall goal of this lecture is to provide implementable information and a methodology for understanding Web analytics in order to improve Web systems, increase customer satisfaction, and target revenue through effective analysis of user-Website interactions. Table of Contents: Understanding Web Analytics / The Foundations of Web Analytics: Theory and Methods / The History of Web Analytics / Data Collection for Web Analytics / Web Analytics Fundamentals / Web Analytics Strategy / Web Analytics as Competitive Intelligence / Supplementary Methods for Augmenting Web Analytics / Search Log Analytics / Conclusion / Key Te ms / Blogs for Further Reading / References

  • Appendix F. CD ROM Reference Summary

    An essential guide to ISO 9001 documentationISO 9001 provides a tried and tested framework for taking a systematic approach to software engineering practices, ensuring an organization's ability to deliver the product or services that will meet the customer's quality and applicable regulatory requirements. Organizations seeking to satisfy the documentation requirements associated with ISO 9001 will find invaluable support in Practical Support for ISO 9001 Software Project Documentation while aiming to enhance customer satisfaction and achieve continual improvement of its performance.Beginning with a comprehensive summary of ISO 9001, this clear and systematic text presents detailed guidance on the implementation of this industry standard, including how to define and train an implementation team; set goals; fix timelines, baseline and implement processes, and perform gap analysis and self-auditing procedures. In addition, the authors describe common procedural pitfalls and how to avoid them. Practical Support for ISO 9001 Software Project Documentation offers: Detailed implementation guidance 12207 primary, supporting, and organizational lifecycle modeling of ISO 9001 ISO 9001 support for small projects An integrated set of over 35 deployable document templatesIn Practical Support for ISO 9001 Software Project Documentation, readers are provided with examples of over 55 common work products required in support of assessment activities. This in-depth reference expedites the design and development of the documentation required in support of ISO 9001 quality activities and shows organizations how to apply IEEE software engineering standards to facilitate the development of sound software engineering practices in pursuit of ISO 9001 quality activities.

  • Influences of Technical Documentation and Its Translation on Efficiency and Customer Satisfaction

    Modern manuals typically accompany products that are distributed to multiple countries. Therefore, they must be given in multiple languages. Because those manuals include the same instructions in multiple languages, they are usually written in the primary language of the manufacturing company and then translated into the remaining languages. This can cause problems with procedures and terminology. In this chapter, the author explains from her experience why this is so, what tools are available to help, and the resulting challenges faced by technical communicators. Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, and customer relationship management. Document management systems (DMS) for technical documentation manage the files directly in the format in which they will be published. The chapter focuses on the technical documentation department and thus on DMS and content management systems (CMS).

  • Appendix D. ISO/IEC Guidance

    An essential guide to ISO 9001 documentationISO 9001 provides a tried and tested framework for taking a systematic approach to software engineering practices, ensuring an organization's ability to deliver the product or services that will meet the customer's quality and applicable regulatory requirements. Organizations seeking to satisfy the documentation requirements associated with ISO 9001 will find invaluable support in Practical Support for ISO 9001 Software Project Documentation while aiming to enhance customer satisfaction and achieve continual improvement of its performance.Beginning with a comprehensive summary of ISO 9001, this clear and systematic text presents detailed guidance on the implementation of this industry standard, including how to define and train an implementation team; set goals; fix timelines, baseline and implement processes, and perform gap analysis and self-auditing procedures. In addition, the authors describe common procedural pitfalls and how to avoid them. Practical Support for ISO 9001 Software Project Documentation offers: Detailed implementation guidance 12207 primary, supporting, and organizational lifecycle modeling of ISO 9001 ISO 9001 support for small projects An integrated set of over 35 deployable document templatesIn Practical Support for ISO 9001 Software Project Documentation, readers are provided with examples of over 55 common work products required in support of assessment activities. This in-depth reference expedites the design and development of the documentation required in support of ISO 9001 quality activities and shows organizations how to apply IEEE software engineering standards to facilitate the development of sound software engineering practices in pursuit of ISO 9001 quality activities.

  • Appendix A. IEEE Standards Abstracts

    An essential guide to ISO 9001 documentationISO 9001 provides a tried and tested framework for taking a systematic approach to software engineering practices, ensuring an organization's ability to deliver the product or services that will meet the customer's quality and applicable regulatory requirements. Organizations seeking to satisfy the documentation requirements associated with ISO 9001 will find invaluable support in Practical Support for ISO 9001 Software Project Documentation while aiming to enhance customer satisfaction and achieve continual improvement of its performance.Beginning with a comprehensive summary of ISO 9001, this clear and systematic text presents detailed guidance on the implementation of this industry standard, including how to define and train an implementation team; set goals; fix timelines, baseline and implement processes, and perform gap analysis and self-auditing procedures. In addition, the authors describe common procedural pitfalls and how to avoid them. Practical Support for ISO 9001 Software Project Documentation offers: Detailed implementation guidance 12207 primary, supporting, and organizational lifecycle modeling of ISO 9001 ISO 9001 support for small projects An integrated set of over 35 deployable document templatesIn Practical Support for ISO 9001 Software Project Documentation, readers are provided with examples of over 55 common work products required in support of assessment activities. This in-depth reference expedites the design and development of the documentation required in support of ISO 9001 quality activities and shows organizations how to apply IEEE software engineering standards to facilitate the development of sound software engineering practices in pursuit of ISO 9001 quality activities.

  • No title

    Many products are designed with aesthetic sculptured surfaces to enhance their appearance, an important factor in customer satisfaction, especially for automotive and consumer electronics products. In other cases, products have sculptured surfaces to meet functional requirements. Functional surfaces interact with the environment or with other surfaces. Because of this, functional surfaces can also be called dynamic surfaces. Functional surfaces do not possess the property to slide over itself, which causes significant complexity in machining of sculptured surfaces. The application of multiaxis numerically controlled (NC) machines is the only way for an efficient machining of sculptured surfaces. Reduction of machining time is a critical issue when machining sculptured surfaces on multiaxis NC machines. To reduce the machining cost of a sculptured surface, the machining time must be as short as possible. Table of Contents: Introduction / Analytical Representation of Scupltured Surfaces / Kinematics of Sculptured-Surface Machining / Analytical Description of the Geometry of Contact of the Sculptured Surface and of the Generating Surface of the Form-Cutting Tool / Form-Cutting Tools of Optimal Design / Conditions of Proper Sculptured-Surface Generation / Predicted Accuracy of the Machined Sculptured Surface / Optimal Sculptured- Surface Machining

  • Appendix E. ISO/IEC 90003 Mapping to ISO/IEC 12207

    An essential guide to ISO 9001 documentationISO 9001 provides a tried and tested framework for taking a systematic approach to software engineering practices, ensuring an organization's ability to deliver the product or services that will meet the customer's quality and applicable regulatory requirements. Organizations seeking to satisfy the documentation requirements associated with ISO 9001 will find invaluable support in Practical Support for ISO 9001 Software Project Documentation while aiming to enhance customer satisfaction and achieve continual improvement of its performance.Beginning with a comprehensive summary of ISO 9001, this clear and systematic text presents detailed guidance on the implementation of this industry standard, including how to define and train an implementation team; set goals; fix timelines, baseline and implement processes, and perform gap analysis and self-auditing procedures. In addition, the authors describe common procedural pitfalls and how to avoid them. Practical Support for ISO 9001 Software Project Documentation offers: Detailed implementation guidance 12207 primary, supporting, and organizational lifecycle modeling of ISO 9001 ISO 9001 support for small projects An integrated set of over 35 deployable document templatesIn Practical Support for ISO 9001 Software Project Documentation, readers are provided with examples of over 55 common work products required in support of assessment activities. This in-depth reference expedites the design and development of the documentation required in support of ISO 9001 quality activities and shows organizations how to apply IEEE software engineering standards to facilitate the development of sound software engineering practices in pursuit of ISO 9001 quality activities.

  • About the Authors

    An essential guide to ISO 9001 documentationISO 9001 provides a tried and tested framework for taking a systematic approach to software engineering practices, ensuring an organization's ability to deliver the product or services that will meet the customer's quality and applicable regulatory requirements. Organizations seeking to satisfy the documentation requirements associated with ISO 9001 will find invaluable support in Practical Support for ISO 9001 Software Project Documentation while aiming to enhance customer satisfaction and achieve continual improvement of its performance.Beginning with a comprehensive summary of ISO 9001, this clear and systematic text presents detailed guidance on the implementation of this industry standard, including how to define and train an implementation team; set goals; fix timelines, baseline and implement processes, and perform gap analysis and self-auditing procedures. In addition, the authors describe common procedural pitfalls and how to avoid them. Practical Support for ISO 9001 Software Project Documentation offers: Detailed implementation guidance 12207 primary, supporting, and organizational lifecycle modeling of ISO 9001 ISO 9001 support for small projects An integrated set of over 35 deployable document templatesIn Practical Support for ISO 9001 Software Project Documentation, readers are provided with examples of over 55 common work products required in support of assessment activities. This in-depth reference expedites the design and development of the documentation required in support of ISO 9001 quality activities and shows organizations how to apply IEEE software engineering standards to facilitate the development of sound software engineering practices in pursuit of ISO 9001 quality activities.

  • Production AST with Computers Using the Taguchi Method - Reprinted from Environmental Stress Testing Experiment Using the Taguchi Method, IEEE Transactions on Components, Packaging, and Manufacturing Technology, Part A, Vol. 18, No.1, pp. 39, with permission from the author and the IEEE, 1995.

    Manufacturing process improvements which increase productivity, decrease test process time, and improve customer satisfaction are highly desirable in today's marketplace. The application of environmental stress screening (ESS), i.e, Production AST, is a method of achieving these improvements. ESS is the application of stresses applied beyond product specification limits in order to find latent product defects. Utilizing ESS achieves increased robustness and lowers infant mortality. An experiment was performed to identify the significance or relevancy of the selected stresses for application in the printed wiring assembly (PWA) production process by using a statistically significant controlled method. The design of experiments statistical approach (analysis of variance) is applied, combined with the Taguchi two-level, seven- factor design method. This experiment concentrated on three stresses?-?temperature cycling, random vibration, and power cyling?-?and two diagnostic levels?-?a prom-based (programmable memory chip), power-on self test (POST), and a functional diagnostic test suite, contained on disk storage. This was not an optimization experiment. Once the significance to the production process is identified, future optimizing of temperature cycling, power cycling, and vibration screens will be conducted. Also, voltage margining was not included to reduce the complexity of the experiment- treatment factors and interactions. Experimental results and conclusions on the effectiveness of different stress regimens are presented in this chapter. Introduction Objectives Stress Overview Stress Screen Designs Experiment Overview The Taguchi Method Response Variable Results and Conclusions of the Taguchi Experiment Intra-Experiment Summary Taguchi Method Conclusion Terms Acknowledgments References

  • Index

    An essential guide to ISO 9001 documentationISO 9001 provides a tried and tested framework for taking a systematic approach to software engineering practices, ensuring an organization's ability to deliver the product or services that will meet the customer's quality and applicable regulatory requirements. Organizations seeking to satisfy the documentation requirements associated with ISO 9001 will find invaluable support in Practical Support for ISO 9001 Software Project Documentation while aiming to enhance customer satisfaction and achieve continual improvement of its performance.Beginning with a comprehensive summary of ISO 9001, this clear and systematic text presents detailed guidance on the implementation of this industry standard, including how to define and train an implementation team; set goals; fix timelines, baseline and implement processes, and perform gap analysis and self-auditing procedures. In addition, the authors describe common procedural pitfalls and how to avoid them. Practical Support for ISO 9001 Software Project Documentation offers: Detailed implementation guidance 12207 primary, supporting, and organizational lifecycle modeling of ISO 9001 ISO 9001 support for small projects An integrated set of over 35 deployable document templatesIn Practical Support for ISO 9001 Software Project Documentation, readers are provided with examples of over 55 common work products required in support of assessment activities. This in-depth reference expedites the design and development of the documentation required in support of ISO 9001 quality activities and shows organizations how to apply IEEE software engineering standards to facilitate the development of sound software engineering practices in pursuit of ISO 9001 quality activities.



Standards related to Customer satisfaction

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No standards are currently tagged "Customer satisfaction"