Customer satisfaction

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Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. (Wikipedia.org)






Conferences related to Customer satisfaction

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2019 IEEE 15th International Conference on Automation Science and Engineering (CASE)

The conference is the primary forum for cross-industry and multidisciplinary research in automation. Its goal is to provide a broad coverage and dissemination of foundational research in automation among researchers, academics, and practitioners.


2019 IEEE International Systems Conference (SysCon)

addresses the discipline of systems engineering,including theory, technology, methodology, andapplications of complex systems, system-of-systems,and integrated systems of national and globalsignificance.

  • 2018 Annual IEEE International Systems Conference (SysCon)

    The Conference addresses the discipline of systemsengineering, including theory, technology, methodology,and applications of complex systems, system-of-systems,and integrated systems of national and globalsignificance. It focuses on Systems Engineering for Complex Systems; and the conference caters to both practitioners andacademics, providing a forum to exchange ideas andexperiences on technology, methodology, applications,study cases, and practical experiences.

  • 2017 Annual IEEE International Systems Conference (SysCon)

    The IEEE International Systems Conference facilitates interactions among communities of interest on system-level problems andapplications. System-level thinking is essential in the worldtoday, not only for technical systems, but also for societyat large. The Conference addresses the discipline of systemsengineering, including theory, technology, methodology,and applications of complex systems, system-of-systems,and integrated systems of national and globalsignificance.

  • 2016 Annual IEEE Systems Conference (SysCon)

    The theme of the IEEE International SystemsConference is Engineering of Complex Systems, to includeSystems-of-systems, Systems Engineering, Systems Integration,and Systems Thinking

  • 2015 Annual IEEE Systems Conference (SysCon)

    The theme of the IEEE International Systems Conference is Engineering of Complex Systems, to include Systems-of-systems, Systems Engineering, Systems Integration, and Systems Thinking.

  • 2014 8th Annual IEEE Systems Conference (SysCon)

    This conference seeks to create an interactive forum forthe advancement of the practice of systems engineeringacross the multiple disciplines and specialty areasassociated with the engineering of complex systems. Theconference will provide a venue for systems engineeringpractitioners, managers, researchers, and educators toexchange innovative concepts, ideas, applications, andlessons learned addressing: Applications-oriented topics on large-scale systemsand system-of-systems in topics noted below

  • 2013 7th Annual IEEE Systems Conference (SysCon)

    Conference addresses systems, complex systems, systems-of-systems, critical systems, and the systems engineering disciplines needed to implement such large-scale or complex systems in the international arena.

  • 2012 6th Annual IEEE Systems Conference (SysCon)

    The IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-Systems Implications for Systems Engineering, Systems Integration, and Systems Thinking.

  • 2011 IEEE International Systems Conference (SysCon)

    IEEE International Systems Conference Scope is Engineering of Complex Systems, to include Systems-of-systems, Large-scale Systems Integration, and Systems Engineering and Systems Thinking.

  • 2010 4th Annual IEEE Systems Conference

    The theme of the IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-systems Implications for Systems Engineering, Systems Integration, and Systems Thinking.

  • 2009 3rd Annual IEEE Systems Conference

    Engineering Comles Integtared Systems and Systems-of-Systems - Implications for Systems Engineering, Systems Integration, and Systems Thinking

  • 2008 2nd Annual IEEE Systems Conference

    The theme of the IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-systems- Implications for Systems Engineering, Systems Integration, and Systems Thinking.

  • 2007 1st Annual IEEE Systems Conference

    The theme of the IEEE Systems Conference is Engineering Complex Integrated Systems and Systems-of-systems - Implications for Systems Engineering, Systems Integration, and Systems Thinking.


2019 IEEE/ACM 41st International Conference on Software Engineering (ICSE)

ICSE is the premier forum for researchers to present and discuss the most recent innovations, trends, outcomes, experiences, and challenges in the field of software engineering. The scope is broad and includes all original and unpublished results of empirical, conceptual, experimental, and theoretical software engineering research.


2019 Winter Simulation Conference (WSC)

WSC is the premier international forum for disseminating recent advances in the field of system simulation. In addition to a technical program of unsurpassed scope and quality, WSC provides the central meeting for practitioners, researchers, and vendors.


ICC 2019 - 2019 IEEE International Conference on Communications (ICC)

The 2019 IEEE International Conference on Communications (ICC) will be held from 20-24 May 2019 at Shanghai International Convention Center, China,conveniently located in the East Coast of China, the region home to many of the world’s largest ICT industries and research labs. Themed“Smart Communications”, this flagship conference of IEEE Communications Society will feature a comprehensive Technical Program including16 Symposia and a number of Tutorials and Workshops. IEEE ICC 2019 will also include an attractive Industry Forum & Exhibition Program featuringkeynote speakers, business and industry pan


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Periodicals related to Customer satisfaction

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Communications Magazine, IEEE

IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...


Computer

Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.


Consumer Electronics, IEEE Transactions on

The design and manufacture of consumer electronics products, components, and related activities, particularly those used for entertainment, leisure, and educational purposes


Design & Test of Computers, IEEE

IEEE Design & Test of Computers offers original works describing the methods used to design and test electronic product hardware and supportive software. The magazine focuses on current and near-future practice, and includes tutorials, how-to articles, and real-world case studies. Topics include IC/module design, low-power design, electronic design automation, design/test verification, practical technology, and standards. IEEE Design & Test of ...


Engineering Management Review, IEEE

Reprints articles from other publications of significant interest to members. The papers are aimed at those engaged in managing research, development, or engineering activities. Reprints make it possible for the readers to receive the best of today's literature without having to subscribe to and read other periodicals.


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Most published Xplore authors for Customer satisfaction

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Xplore Articles related to Customer satisfaction

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Customer satisfaction theory applied in the housing industry: An empirical study of low-priced housing in beijing

Tsinghua Science and Technology, 2006

A household satisfaction index (HSI) model based on the American customer satisfaction index (ACSI) model was fit to the housing industry in China and used with the software LISREL to measure the HSI in Beijing. Specifically, the empirical study analyzes the HSI of low-priced housing in Beijing. The results show that the HSI model is valid and the customer satisfaction ...


Customer service experience and satisfaction in retail stores

2016 3rd International Conference on Computing for Sustainable Global Development (INDIACom), 2016

The objective of this paper are: (a) to test and validate customer experience quality scale (EXQ) in the Indian retail store context, (b) to see how dimensions of experience quality scale explain customer satisfaction in the Indian retail store context. In this study we have utilised 346 responses on which the analysis was done. Factor analysis and linear multiple regression ...


Fuzzy Analytical Hierarchy Process Applied to Port Logistics Efficiency Evaluation

2010 International Conference on Intelligent Computation Technology and Automation, 2010

This paper aims to construct analysis model of port logistics arrangement using Delphi and AHP, furthermore, establishment of fuzzy theory and analytical hierarchy process model and factor set. And calculate every index weight with the weighting method-G1 based on differential principle and appraise comprehensive efficiency using fuzzy theory and analytical hierarchy process evaluation method. Using the average weighting method make ...


An integrated TQM approach for a switching systems equipment supplier AT&T's United States Customer Business Unit

Proceedings of GLOBECOM '93. IEEE Global Telecommunications Conference, 1993

Management of quality has become a strategic issue for companies in all industries around the world. Companies without a clear focus on satisfying customer needs and expectations through a total quality management (TQM) approach will be unable to compete. This paper describes the integrated TQM approach for the United States Customer Business Unit (US CBU) in AT&T's Switching Systems Business ...


Use of Six Sigma to optimize Cordis sales administration and order and revenue management process

Proceeding of the 2001 Winter Simulation Conference (Cat. No.01CH37304), 2001

Cordis Corporation, a Johnson and Johnson Company, undertook a project to reduce the sales representatives administrative tasks by 50% and to optimize the order and revenue management process for its customers. The existing process was complex, consisting of numerous handoffs, non-integrated systems, and duplication of work. Due to these issues, sales representatives and sales administration were spending too much time ...


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Educational Resources on Customer satisfaction

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IEEE-USA E-Books

  • Customer satisfaction theory applied in the housing industry: An empirical study of low-priced housing in beijing

    A household satisfaction index (HSI) model based on the American customer satisfaction index (ACSI) model was fit to the housing industry in China and used with the software LISREL to measure the HSI in Beijing. Specifically, the empirical study analyzes the HSI of low-priced housing in Beijing. The results show that the HSI model is valid and the customer satisfaction theory can effectively analyze the housing industry. The results can help illustrate the factors which most affect customer satisfaction, and can be used to not only enhance the quality of homes and promote the housing market, but also to improve the standard of living for lower income people and provide suggestions to policy makers.

  • Customer service experience and satisfaction in retail stores

    The objective of this paper are: (a) to test and validate customer experience quality scale (EXQ) in the Indian retail store context, (b) to see how dimensions of experience quality scale explain customer satisfaction in the Indian retail store context. In this study we have utilised 346 responses on which the analysis was done. Factor analysis and linear multiple regression were used to fulfill the objectives of this study. The result obtained from the multiple regression output reveals that all components of CEQ scale significantly influence customer satisfaction in Indian retail stores context.

  • Fuzzy Analytical Hierarchy Process Applied to Port Logistics Efficiency Evaluation

    This paper aims to construct analysis model of port logistics arrangement using Delphi and AHP, furthermore, establishment of fuzzy theory and analytical hierarchy process model and factor set. And calculate every index weight with the weighting method-G1 based on differential principle and appraise comprehensive efficiency using fuzzy theory and analytical hierarchy process evaluation method. Using the average weighting method make quantitative disposal with indexes of appraisal factors and educes port logistics comprehensive efficiency outcome. And in so doing, validating Qingdao port logistics competitiveness actually which respects its efficiency status.

  • An integrated TQM approach for a switching systems equipment supplier AT&T's United States Customer Business Unit

    Management of quality has become a strategic issue for companies in all industries around the world. Companies without a clear focus on satisfying customer needs and expectations through a total quality management (TQM) approach will be unable to compete. This paper describes the integrated TQM approach for the United States Customer Business Unit (US CBU) in AT&T's Switching Systems Business Unit. Our TQM approach is used to manage an array of switching and related products, with project staff sizes ranging from very small to very large. Functions include front end process, software design and development, system assurance, deployment, customer technical support, product realization, project management, and business management. The paper outlines elements of our TQM model and how the system works to produce products and services that meet and exceed our customers' needs and expectations. Key aspects of our strategies include the Malcolm Baldrige criteria and elements of ISO 9000 standards. The paper also discusses lessons learned with implementing TQM in an environment that includes a dynamic marketplace, state- of-the-art technology, a highly-educated and independent workforce, and customers who are communication service providers.<<ETX>>

  • Use of Six Sigma to optimize Cordis sales administration and order and revenue management process

    Cordis Corporation, a Johnson and Johnson Company, undertook a project to reduce the sales representatives administrative tasks by 50% and to optimize the order and revenue management process for its customers. The existing process was complex, consisting of numerous handoffs, non-integrated systems, and duplication of work. Due to these issues, sales representatives and sales administration were spending too much time managing errors and non-value added tasks instead of being able to focus on the business. This resulted in lower than acceptable customer satisfaction. Using the DMAIC methodology and process model, the returns process was streamlined from over 29 main steps to 7 steps to minimize cycle times from 98 days to under 30 days, the sales administration organization was restructured to meet the needs of the customers, and the sales representatives admin task time was reduced by 50% to yield a potential $3 to $10 million in increased sales.

  • Integrated services utilities

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  • The decision-making design study on sewing machine design improvement based on the QFD

    The speed of the new product development in sewing machine industry is slow. Due to the influence of the general situation of sewing industry, time and funds, combined with the uncertainty of the development result, the enterprises find hard to make decision on how and when to develop their new products or improve old ones, though they have eager and strong desire. To meet the very demands, the article introduces the QFD, sets up the house of quality, and ensures the best group of the improvement measures and contribution under the restriction of the cost.

  • High-performance processing of traffic data for service operation systems

    Service operation is important to realize customer satisfaction, which is to inform customers of the service status they use. For this purpose, various types of traffic data are used for such activities as quality of service surveillance, customer complaint handling, and network service design. The amount of traffic data is so great that high-speed and efficient database processing is needed to handle it. This paper proposes a high-speed and efficient processing method for traffic data which are log data and are used as statistical data. By efficient utilization of computer resources and a simple mechanism for recovery, it was found that the performance of the proposed system can be ten times that of a database management system.

  • Research on location methods of RDC in high-density logistics network points

    Many large enterprises are establishing high-density logistics network points to improve customer satisfaction. From the point of logistics efficiency increases, it is an effective method. But it also results in repeated construction. To avoid increasing logistics cost and wasting social resources, a method based on Self-Organizing Feature Map and Baumol-Wolfe model is used. Compared to general location methods, its innovative point is the combined use of cluster analysis, and its result can be easily got by using Matlab and successive-approximation algorithm. In the end, a practical calculation example is used to analyze the feasibility and superiority of this method.

  • Design robustness assessment-a technical overview

    Design robustness assessment (DRA) is a technique for quantifying the design robustness of electronics-based products through empirical testing. The DRA technique was developed and refined within IBM, and has been applied during the development phase of most IBM Personal System/2 products, including systems, options and peripherals. DRA has proven to be an effective technique for finding latent design problems and pinpointing areas that would benefit from application of robust design techniques. This paper provides a brief explanation of the DRA test process and explores the relationship between DRA results and design robustness.<<ETX>>



Standards related to Customer satisfaction

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No standards are currently tagged "Customer satisfaction"