Conferences related to Customer Relationship Management

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2019 IEEE 17th International Conference on Industrial Informatics (INDIN)

Industrial information technologies


2019 IEEE/ACM 41st International Conference on Software Engineering (ICSE)

ICSE is the premier forum for researchers to present and discuss the most recent innovations, trends, outcomes, experiences, and challenges in the field of software engineering. The scope is broad and includes all original and unpublished results of empirical, conceptual, experimental, and theoretical software engineering research.


2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM)

Management of information and communication technology focusing on research, development, integration, standards, service provisioning, and user communities.


2018 31st International Conference on VLSI Design and 2018 17th International Conference on Embedded Systems (VLSID)

This conference is a forum for researchers and designers to present and discuss various aspects of VLSI design, EDA, embedded systems, and enabling technologies. The program will consist of regular paper sessions, special sessions, embedded tutorials, panel discussions, design contest, industrial exhibits and tutorials. This is the premier conference/exhibition in this area in India, attracting designers, EDA professionals, and EDA tool users. The program committee for the conference has a significant representation from the EDA research community and a large fraction of the papers published in this conference are EDA-related


2018 IEEE 22nd International Conference on ComputerSupported Cooperative Work in Design (CSCWD)

Collaboration technologies and applications to the design of processes, products, systems, and services in industries and societies. Application domains include aerospace, automotive, manufacturing, construction, logistics, transportation, power and energy, healthcare, infrastructure, administration, social networks, and entertainment.


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Periodicals related to Customer Relationship Management

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Communications Magazine, IEEE

IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...


Computer

Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.


Computer Graphics and Applications, IEEE

IEEE Computer Graphics and Applications (CG&A) bridges the theory and practice of computer graphics. From specific algorithms to full system implementations, CG&A offers a strong combination of peer-reviewed feature articles and refereed departments, including news and product announcements. Special Applications sidebars relate research stories to commercial development. Cover stories focus on creative applications of the technology by an artist or ...


Energy Conversion, IEEE Transaction on

Research, development, design, application, construction, installation, and operation of electric power generating facilities (along with their conventional, nuclear, or renewable sources) for the safe, reliable, and economic generation of electrical energy for general industrial, commercial, public, and domestic consumption, and electromechanical energy conversion for the use of electrical energy


Engineering Management, IEEE Transactions on

Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.


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Most published Xplore authors for Customer Relationship Management

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Xplore Articles related to Customer Relationship Management

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Research on the customer relationship management of real estate enterprise

[{u'author_order': 1, u'affiliation': u'School of Economics and Management, Zhongyuan University of Technology, Zhengzhou, China', u'authorUrl': u'https://ieeexplore.ieee.org/author/37539743200', u'full_name': u'Nan Yang', u'id': 37539743200}] 2010 IEEE 2nd Symposium on Web Society, 2010

Focusing on customer relationship management model of the real estate enterprise in China, this paper studies the e-commerce. The purpose of customer relationship management is to extend the management, and improve the competition capability of the enterprises. The paper discusses the foreground of the real estate enterprise and the course of developing the information technology. It analyzed the contents and ...


The Customer Relationship Management Model Based on Optimal Control

[{u'author_order': 1, u'authorUrl': u'https://ieeexplore.ieee.org/author/37983037600', u'full_name': u'Xiaogang Cao', u'id': 37983037600}, {u'author_order': 2, u'authorUrl': u'https://ieeexplore.ieee.org/author/37406051900', u'full_name': u'Huosong Xia', u'id': 37406051900}, {u'author_order': 3, u'authorUrl': u'https://ieeexplore.ieee.org/author/37979203200', u'full_name': u'Hui Wen', u'id': 37979203200}] 2010 International Conference on Challenges in Environmental Science and Computer Engineering, 2010

According to the characteristics of customer relationship management, we build the optimal control model of customer relationship management using the optimal control theory. Through the model we can get some useful managerial insights into the customer relationship management about the optimal new customer acquisition and existing customer retention strategy.


The Application Research of Web 2.0 in Customer Relationship Management

[{u'author_order': 1, u'authorUrl': u'https://ieeexplore.ieee.org/author/38194941100', u'full_name': u'Yang Lei', u'id': 38194941100}, {u'author_order': 2, u'authorUrl': u'https://ieeexplore.ieee.org/author/38195088700', u'full_name': u'Hao Yang', u'id': 38195088700}] 2010 International Conference on E-Business and E-Government, 2010

Web 2.0 is the general designation of a kind of interactive Internet application, the main characteristic of Web 2.0 relative to Web 1.0 is that more attention paid to the interaction with the customer. The important content of Customer Relationship Management is the interaction between the corporation and the customer, so most technology and application of Web 2.0 can be ...


The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services

[{u'author_order': 1, u'authorUrl': u'https://ieeexplore.ieee.org/author/37395478700', u'full_name': u'Samsudin Wahab', u'id': 37395478700}, {u'author_order': 2, u'authorUrl': u'https://ieeexplore.ieee.org/author/38355649500', u'full_name': u'Nor Azila Mohd Nor', u'id': 38355649500}, {u'author_order': 3, u'authorUrl': u'https://ieeexplore.ieee.org/author/38319976100', u'full_name': u'Khaled AL-Momani', u'id': 38319976100}] 2010 International Conference on e-Education, e-Business, e-Management and e-Learning, 2010

Electronic Customer relationship management performance E-CRM is a comprehensive business and marketing strategy that integrates people, process, technology and all business activities for attracting and retaining customers. The keen competitive in the communication and mobile phone service market place and the increasing numbers of mobile phone users all over the world has influence the researchers to investigate ease of use ...


The Value Model of Customer Relationship Management Based on Rough Set and Fuzzy Theory

[{u'author_order': 1, u'authorUrl': u'https://ieeexplore.ieee.org/author/37894503000', u'full_name': u'Xiguo Xie', u'id': 37894503000}, {u'author_order': 2, u'authorUrl': u'https://ieeexplore.ieee.org/author/37895977200', u'full_name': u'Yongsheng Jin', u'id': 37895977200}] 2009 First International Workshop on Database Technology and Applications, 2009

The paper gives a new value model based on rough set and fuzzy theory to value the companies' customer relationship management. Because the number of customer relationship management' indices is too many and the calculation is very complex, this paper uses rough set to play down the complication. Because of the subjective effect of value people, the fuzzy theory is ...


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Educational Resources on Customer Relationship Management

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eLearning

No eLearning Articles are currently tagged "Customer Relationship Management"

IEEE-USA E-Books

  • Analytical Platform for Customer Relationship Management

    This chapter describes two specific applications of the data-intensive architecture to customer relationship management (CRM) database analysis carried out by a team at Polish IT services firm Comarch SA. Readers are introduced to CRM analysis in the telecoms domain through a scene-setting discussion that assumes no prior knowledge. They are then taken through the process of analyzing customer data to predict whether and when customers may move to a new service provider - a phenomenon known as customer?>churn?>. An example in this chapter shows how data can be used to understand how best to offer existing customers complementary services. The chapter offers some thoughts on the effective exploitation of data-intensive methods for business intelligence in a production capacity, including considerations of problem scale. It summarizes the key findings from the author's?>classical?> experiments in CRM data mining.

  • An Application of Evolutionary and Neural DataMining Techniques to Customer Relationship Management

    This chapter contains sections titled: * Introduction * Application Details * State-of-the-Art: Application * Results * Summary and Outlook This chapter contains sections titled: * References ]]>

  • Abbreviations

    None

  • Service Provider – The Enterprise Perspective

    This chapter contains sections titled:Enterprise NeedsOMA Enterprise AwarenessSummary

  • Billing and Convergent Charging

    This chapter contains sections titled:Convergent Charging System ArchitectureStandardized Charging and Billing FrameworksData Sources in Charging and Billing SystemsSummaryReferences

  • Management of Convergent Services

    This chapter contains sections titled:Enterprise Software EnvironmentEnterprise System Integration ChallengesEnterprise Process OptimizationMethodologies for Business Process OptimizationSummaryReferences

  • Broadcasting Linear Programming over IPTV

    This chapter contains sections titled:Underlying Video Components of an End‐to‐End IPTV SystemDifferent Approaches to Streaming IPTV ContentMulticasting across an IPTV NetworkIPTV Multicasting Networking ArchitectureMulticasting IPTV Content across IPV6 NetworksIntroduction to Channel ChangingFundamentals of Channel ChangingTechniques for Speeding up IPTV Channel Changing TimesDiscovering Channel Program InformationTime‐Shifting Multicast IPTVChannel‐Changing Industry InitiativesSummary

  • Data Asset Management

    Successful adoption of Data as a Service (DaaS) is based on three factors: the quality of data and content, underlying architectural principles used for management, and real-world experiences of how to distribute them to consumers in an effective manner. This chapter provides a detailed overview of the major categories of data that can be considered significant and shared across the enterprise including master data, reference data, analytical data, and big data. Data asset management (DAM) ensures that all of an organization's data content gets treated as corporate assets with tangible value. The chapter discusses how often most organizations lack a standard information delivery system in relation to sharing enterprise data. The implementation of DAM is most effective within an organization when they support enterprise information management (EIM) policies that aim to improve data quality and governance.



Standards related to Customer Relationship Management

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