Conferences related to Customer Relationship Management

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2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM)

Management of information and communication technology focusing on research, development, integration, standards, service provisioning, and user communities.


2018 31st International Conference on VLSI Design and 2018 17th International Conference on Embedded Systems (VLSID)

This conference is a forum for researchers and designers to present and discuss various aspects of VLSI design, EDA, embedded systems, and enabling technologies. The program will consist of regular paper sessions, special sessions, embedded tutorials, panel discussions, design contest, industrial exhibits and tutorials. This is the premier conference/exhibition in this area in India, attracting designers, EDA professionals, and EDA tool users. The program committee for the conference has a significant representation from the EDA research community and a large fraction of the papers published in this conference are EDA-related


2018 IEEE 16th International Conference on Industrial Informatics (INDIN)

The aim of INDIN´18 is to bring together researchers and practitioners from industry and academia and provide them with a platform to report and discuss recent developments, deployments, technology trends and research results, as well as initiatives related to industrial informatics and their application.


2018 IEEE 22nd International Conference on ComputerSupported Cooperative Work in Design (CSCWD)

Collaboration technologies and applications to the design of processes, products, systems, and services in industries and societies. Application domains include aerospace, automotive, manufacturing, construction, logistics, transportation, power and energy, healthcare, infrastructure, administration, social networks, and entertainment.


2018 IEEE 26th International Requirements Engineering Conference (RE)

RE'18 offers an extensive program of interest to academia, government and industry including three distinguished keynote speakers and three conference days full of papers, panels, posters and demos. A series of exciting tutorials to develop skills in and advance awareness of requirements engineering practices is of particular interest to industry. The main conference is preceded by two days of workshops and the doctoral symposium.


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Periodicals related to Customer Relationship Management

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Communications Magazine, IEEE

IEEE Communications Magazine was the number three most-cited journal in telecommunications and the number eighteen cited journal in electrical and electronics engineering in 2004, according to the annual Journal Citation Report (2004 edition) published by the Institute for Scientific Information. Read more at http://www.ieee.org/products/citations.html. This magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications ...


Computer

Computer, the flagship publication of the IEEE Computer Society, publishes peer-reviewed technical content that covers all aspects of computer science, computer engineering, technology, and applications. Computer is a resource that practitioners, researchers, and managers can rely on to provide timely information about current research developments, trends, best practices, and changes in the profession.


Computer Graphics and Applications, IEEE

IEEE Computer Graphics and Applications (CG&A) bridges the theory and practice of computer graphics. From specific algorithms to full system implementations, CG&A offers a strong combination of peer-reviewed feature articles and refereed departments, including news and product announcements. Special Applications sidebars relate research stories to commercial development. Cover stories focus on creative applications of the technology by an artist or ...


Energy Conversion, IEEE Transaction on

Research, development, design, application, construction, installation, and operation of electric power generating facilities (along with their conventional, nuclear, or renewable sources) for the safe, reliable, and economic generation of electrical energy for general industrial, commercial, public, and domestic consumption, and electromechanical energy conversion for the use of electrical energy


Engineering Management, IEEE Transactions on

Management of technical functions such as research, development, and engineering in industry, government, university, and other settings. Emphasis is on studies carried on within an organization to help in decision making or policy formation for RD&E.


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Most published Xplore authors for Customer Relationship Management

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Xplore Articles related to Customer Relationship Management

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Customer Relationship Management and Small Data — Application of Bayesian Network Elicitation Techniques for Building a Lead Scoring Model

[{u'author_order': 1, u'affiliation': u'DUKe Res. Group, Univ. of Nantes, Nantes, France', u'full_name': u'Youssef Benhaddou'}, {u'author_order': 2, u'affiliation': u'DUKe Res. Group, Univ. of Nantes, Nantes, France', u'full_name': u'Philippe Leray'}] 2017 IEEE/ACS 14th International Conference on Computer Systems and Applications (AICCSA), None

Customer Relationship Management is an every day task for companies, even the ones dealing with Small Data.We are more interested here by Lead Scoring that refers to the practice of calculating and assigning a score to leads (business contacts or qualified prospects) of the company.In this paper, we present one way of building a Lead scoring model with a Bayesian ...


Customer relationship management at Jordan university of science and technology: Case study, issues and recommendations

[{u'author_order': 1, u'affiliation': u'Faculty of Computer and Information Technology, Jordan University of Science and Technology, Irbid, Jordan', u'full_name': u'Mohammed Q. Shatnawi'}, {u'author_order': 2, u'affiliation': u'Faculty of Computer and Information Technology, Jordan University of Science and Technology, Irbid, Jordan', u'full_name': u'Muneer Bani Yassein'}, {u'author_order': 3, u'affiliation': u'Faculty of Computer and Information Technology, Jordan University of Science and Technology, Irbid, Jordan', u'full_name': u'Hashem Al-natour'}] 2017 International Conference on Engineering and Technology (ICET), None

One of the purposes of information systems is to increase the customer and supplier intimacy. Therefore, different types of organizations work on achieving this objective to be able to compete in the market. In other words, the organizations aware of the phrase "Customer comes first". Customer relationship management means being able to build up a strong, long-lasting relationship with customers. ...


Positive impact of Customer Relationship Management (CRM) implementation to improving the services of animal polyclinics customers

[{u'author_order': 1, u'affiliation': u'Computer Information System Study Program, Sekolah Tinggi Manajemen Informatika dan Komputer, AKAKOM, STMIK AKAKOM, Yogyakarta, Indonesia', u'full_name': u'Edy Prayitno'}, {u'author_order': 2, u'affiliation': u'Computer Information System Study Program, Sekolah Tinggi Manajemen Informatika dan Komputer, AKAKOM, STMIK AKAKOM, Yogyakarta, Indonesia', u'full_name': u'Novita Amylia Astuty'}] 2017 International Conference on Sustainable Information Engineering and Technology (SIET), None

Customer loyalty within the service organization is critical, so transactional data and interactions between customers and organizations must be well managed in Customer Relationship Management (CRM) to create an ideal relationship value. Animal clinics need to use CRM to establish good relationships with their customers, animal owners. This study aims to determine the positive impact of CRM applications on animal ...


Implementation of data mining technique for customer relationship management (CRM) on online shop tokodiapers.com with fuzzy c-means clustering

[{u'author_order': 1, u'affiliation': u'Department of Informatics, Faculty of Industrial Technology Ahmad Dahlan University Yogyakarta, Indonesia', u'full_name': u'Lisna Zahrotun'}] 2017 2nd International conferences on Information Technology, Information Systems and Electrical Engineering (ICITISEE), None

Online business competition is very tight. One strategy that can be done is to retain customers. By applying the concept of CRM (Customer Relationship Management), the online shop can identify customers, so customers can get special facilities in the appropriate marketing strategies according to their needs. This research discusses about how data mining process from customer data at shop online ...


Trajectory Segmentation for a Recommendation Module of a Customer Relationship Management System

[{u'author_order': 1, u'affiliation': u'Comput. Sci., Blekinge Inst. of Technol., Karlskrona, Sweden', u'full_name': u'Susheel Sagar'}, {u'author_order': 2, u'affiliation': u'Telenor Sweden, Stockholm, Sweden', u'full_name': u'Lars Lundberg'}, {u'author_order': 3, u'affiliation': u'Dept. of CS & Eng., Blekinge Inst. of Technol., Karlskrona, Sweden', u'full_name': u'Lars Skold'}, {u'author_order': 4, u'affiliation': u'Dept. of CS & Eng., Blekinge Inst. of Technol., Karlskrona, Sweden', u'full_name': u'Julia Sidorova'}] 2017 IEEE International Conference on Internet of Things (iThings) and IEEE Green Computing and Communications (GreenCom) and IEEE Cyber, Physical and Social Computing (CPSCom) and IEEE Smart Data (SmartData), None

In business analytics some industries rely heavily on commercial geo- demographic segmentation systems (MOSAIC, ACORN, etc.), which are a universally strong predictor of user's behavior: from diabetes propensity and purchasing habits to political preferences. A segment is de-fined with a postcode of the client's home address. Recent research suggests that a mature competitor to geo-demographic segmentation is about to emerge: ...


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Educational Resources on Customer Relationship Management

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eLearning

No eLearning Articles are currently tagged "Customer Relationship Management"

IEEE-USA E-Books

  • Analytical Platform for Customer Relationship Management

    This chapter describes two specific applications of the data-intensive architecture to customer relationship management (CRM) database analysis carried out by a team at Polish IT services firm Comarch SA. Readers are introduced to CRM analysis in the telecoms domain through a scene-setting discussion that assumes no prior knowledge. They are then taken through the process of analyzing customer data to predict whether and when customers may move to a new service provider - a phenomenon known as customer churn. An example in this chapter shows how data can be used to understand how best to offer existing customers complementary services. The chapter offers some thoughts on the effective exploitation of data-intensive methods for business intelligence in a production capacity, including considerations of problem scale. It summarizes the key findings from the author's classical experiments in CRM data mining.

  • An Application of Evolutionary and Neural DataMining Techniques to Customer Relationship Management

  • Service Provider – The Enterprise Perspective

    This chapter contains sections titled: Enterprise Needs OMA Enterprise Awareness Summary

  • Broadcasting Linear Programming over IPTV

    This chapter contains sections titled: Underlying Video Components of an End‐to‐End IPTV System Different Approaches to Streaming IPTV Content Multicasting across an IPTV Network IPTV Multicasting Networking Architecture Multicasting IPTV Content across IPV6 Networks Introduction to Channel Changing Fundamentals of Channel Changing Techniques for Speeding up IPTV Channel Changing Times Discovering Channel Program Information Time‐Shifting Multicast IPTV Channel‐Changing Industry Initiatives Summary

  • Billing and Convergent Charging

    This chapter contains sections titled: Convergent Charging System Architecture Standardized Charging and Billing Frameworks Data Sources in Charging and Billing Systems Summary References

  • Management of Convergent Services

    This chapter contains sections titled: Enterprise Software Environment Enterprise System Integration Challenges Enterprise Process Optimization Methodologies for Business Process Optimization Summary References

  • Influences of Technical Documentation and Its Translation on Efficiency and Customer Satisfaction

    Modern manuals typically accompany products that are distributed to multiple countries. Therefore, they must be given in multiple languages. Because those manuals include the same instructions in multiple languages, they are usually written in the primary language of the manufacturing company and then translated into the remaining languages. This can cause problems with procedures and terminology. In this chapter, the author explains from her experience why this is so, what tools are available to help, and the resulting challenges faced by technical communicators. Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, and customer relationship management. Document management systems (DMS) for technical documentation manage the files directly in the format in which they will be published. The chapter focuses on the technical documentation department and thus on DMS and content management systems (CMS).

  • The Application Foundations of DISPEL

    This chapter reviews the four application domain areas chosen as test beds for the development of the data-intensive architecture, namely, analytical customer relationship management, environmental risk management, developmental biology, and seismological data analysis. It seeks to motivate the choices of the individual scenarios in terms of their abilities to challenge and shape the data-intensive architecture and DISPEL language. It also reviews overall data intensive strategy in terms of genuine application experience and finds a lot to recommend it as an overall approach to data-intensive problems.

  • Envy, Suspicion, and the Public Sphere

    We have all been to Web sites that welcome us by name, offering us discounts, deals, or special access to content. For the most part, it feels good to be wanted--to be valued as a customer. But if we thought about it, we might realize that we've paid for this special status by turning over personal information to a company's database. And we might wonder whether other customers get the same deals we get, or something even better. We might even feel stirrings of resentment toward customers more valued than we are. In Niche Envy, Joseph Turow examines the emergence of databases as marketing tools and the implications this may have for media, advertising, and society. If the new goal of marketing is to customize commercial announcements according to a buyer's preferences and spending history--or even by race, gender, and political opinions--what does this mean for the twentieth-century tradition of equal access to product information, and how does it affect civic life?Turow shows that these marketing techniques are not wholly new; they have roots in direct marketing and product placement, widely used decades ago and recently revived and reimagined by advertisers as part of "customer relationship management" (known popularly as CRM). He traces the transformation of marketing techniques online, on television, and in retail stores. And he describes public reaction against database marketing--pop-up blockers, spam filters, commercial-skipping video recorders, and other ad- evasion methods. Polls show that the public is nervous about giving up personal data. Meanwhile, companies try to persuade the most desirable customers to trust them with their information in return for benefits. Niche Envy tracks the marketing logic that got us to this uneasy impasse.

  • Index

    We have all been to Web sites that welcome us by name, offering us discounts, deals, or special access to content. For the most part, it feels good to be wanted--to be valued as a customer. But if we thought about it, we might realize that we've paid for this special status by turning over personal information to a company's database. And we might wonder whether other customers get the same deals we get, or something even better. We might even feel stirrings of resentment toward customers more valued than we are. In Niche Envy, Joseph Turow examines the emergence of databases as marketing tools and the implications this may have for media, advertising, and society. If the new goal of marketing is to customize commercial announcements according to a buyer's preferences and spending history--or even by race, gender, and political opinions--what does this mean for the twentieth-century tradition of equal access to product information, and how does it affect civic life?Turow shows that these marketing techniques are not wholly new; they have roots in direct marketing and product placement, widely used decades ago and recently revived and reimagined by advertisers as part of "customer relationship management" (known popularly as CRM). He traces the transformation of marketing techniques online, on television, and in retail stores. And he describes public reaction against database marketing--pop-up blockers, spam filters, commercial-skipping video recorders, and other ad- evasion methods. Polls show that the public is nervous about giving up personal data. Meanwhile, companies try to persuade the most desirable customers to trust them with their information in return for benefits. Niche Envy tracks the marketing logic that got us to this uneasy impasse.



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